Administration and Customer Support

Are you ready to take your career to the next level in a dynamic and customer-focused environment? This is your chance to join a thriving business with over 20 years of success. With a close-knit team of around 30 employees and a clear vision for growth, this company is looking for an exceptional individual to step into the role of Administration and Customer Support. If you're passionate about delivering first-class service and thrive in a fast-paced, hands-on role, this could be the opportunity you've been waiting for.

What You Will Do:

- Accurately process sales orders, generate invoices, and check consignments to ensure a seamless customer experience.

- Field all incoming calls, maintain customer price lists, and complete export documentation with precision.

- Track and manage Admin department dashboards to ensure orders are processed correctly and efficiently.

- Liaise closely with the sales team and warehouse staff to coordinate timely and accurate deliveries.

- Handle customer enquiries directly and work collaboratively with delivery companies to ensure smooth operations.

- Contribute to process improvements, including developing the price list structure, controlling new product procedures, and producing tailored customer reports.

What You Will Bring:

- 4-5 years of experience in a sales administration or business support role.

- A strong academic record with excellent numeracy skills; an accounting background is desirable.

- Proficiency in Excel and experience with Sage X3 (preferred but not essential).

- Outstanding organisational and communication skills, with the ability to work effectively in a team.

- A proactive, creative mindset and a flexible, can-do attitude that embraces variety and change.

In this role, you'll play a vital part in ensuring the company's operations run smoothly, contributing directly to its ambitious growth plans. The Administration and Customer Support position is pivotal in delivering exceptional service to valued customers while driving process efficiency and compliance. This is more than just a job - it's a chance to make a real impact within a supportive and forward-thinking environment.

Location:

This role is based in Kingswinford, transitioning to Droitwich, offering a convenient and accessible location for your next career move.

Interested?:

If you're ready to bring your skills and enthusiasm to a company that values innovation and excellence, don't wait! Apply now to become a key member of the team in this exciting Administration and Customer Support role.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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