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fmcg recruitment specialists
The first choice for clients and candidates, Jonathan Lee Recruitment has been delivering best-in-class recruitment solutions to the engineering and manufacturing industry for over 40 years including the FMCG sector. We provide contract and permanent recruitment solutions across three dedicated areas: product development, manufacturing and commercial within industries that include:
Food and Drink - Consumer Durables - Process Markets
Revolutionary advancements within the FMCG sector from automation to Internet of Things, 3D printers, sensors and product manufacturing devices are driving demand for a variety of complex recruitment solutions, which we are uniquely equipped to provide.
Working in partnership with our global clients, who range from prestigious global household brands to SMEs, including food manufacturers and processors, equipment providers, logistics and distribution companies, pharmaceuticals, packaging manufacturers and suppliers, we’re committed to a culture of continuous improvement, providing clients with world-class recruitment services to the FMCG industry to keep us at the forefront of industry evolution.
As many of our FMCG consultants are industry specialists from relevant engineering backgrounds we pride ourselves on our in-depth understanding of the skills, experience and personal attributes required for specialist FMCG roles.
Industry supporter to the BFFF, IMechE and REC accredited. EEF Advantages Partner. Contact Scott Williams for more information.
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Service Engineer - Dudley - Production Equipment - £30k to £40k A Service Engineer is required to join a world leading manufacturer of processing and roll forming equipment. You will be required to travel to customer sites, both domestically and internationally. As the Service Engineer your responsibilities will include; You will provide on-site corrective/preventative maintenance and offer after-sales technical and commercial support. You will be required to develop technical knowledge of highly engineered and automated material processing equipment. PLC fault finding. Installation and start-up of equipment globally Providing a first class service to our customers. As the Service Engineer you will require the following skills and experiences; Experience of servicing production processing equipment is highly beneficial (roll forming, coil processing, packaging systems, automation systems etc.) This role requires experience or aptitude to develop knowledge in both mechanical and electrical engineering. Experience with hydraulic and pneumatic systems knowledge of PLC Systems (Allen Bradley or Siemens). If you are interested in this exciting new Service Engineer opportunity and have the flexibility to travel UK and internationally please click on the link below.
Permanent / Dudley, West MidlandsPurchasing Assistant - 2702
Job Title - Purchasing Assistant Hourly rate - £16.19 Location - Birmingham Industry - FMCG An opportunity has arisen for a Purchasing Assistant to work for this international FMCG food manufacturer based in the Birmingham area. As Purchasing Assistant you will support the UK Export Team as part of a Brexit project, your key responsibilities will be: To coordinate stock availability with customer orders in line with planned dispatch dates Progress chasing the orders through transport booking with the warehouse team Supporting on organising the movement of stock between warehouses and collation of customs documentation post dispatch of goods In addition to the above you will be a strong and clear communicator, with the ability to handle complex data with quantity and accuracy. You will have the ability to build strong relationships with customers, based on credibility and trust. You will also be an advanced excel user, and have previous experience of working in a customer service or logistics environment. If you would like to know more about this role, please contact Sarah Gilbert or Kate Stevens at Jonathan Lee Recruitment.
Contract / Birmingham, West MidlandsProject Engineer
Project Engineer 3 Year FTC FMCG Oxfordshire £45,000 to £65,000 + benefits (Day rate considered) We are delighted to continue our partnership with one of the fastest growing FMCG businesses in Europe, employing over 10,000 people, in more than 50 factories producing close to 2million tonnes of product per year across the globe. It has never been a better time to join, with a strong business acquisition programme ongoing, a forward order book that is at breaking point and a brand that has gone from strength to strength, time has come to invest in their capabilities here in the UK. To maintain the speed of growth they have seen over the last 2 years, a significant CAPEX programme is due to be undertaken in the next 5 years. To support this growth, we are now looking for a Project Engineer to report into the Project Engineering Manager on a 3-year Fixed Term Contract About the role Own, manage and install capital engineering projects from £10k to £5 million within approved budgets and agreed timescales by working closely with departmental heads Work with the Site Operations Team to identify opportunities for capital investment that drive improvements in all areas of the business - safety/people/quality/service/cost Control the activities and standard of work of third party contractors on site by ensuring adherence to statutory compliance, hygiene and Health and Safety legislation and best practice. Ensure that the appropriate inductions and site familiarisation have been completed. Liaise with the purchasing function as required to ensure maximum value on the purchase of goods and services About you A broad engineering knowledge covering mechanical, electrical and site services specialisms Project engineering experience within a food or processing manufacturing environment Operational knowledge of CDM, H & S legislation and best practice Competency in the use of AutoCad and Microsoft Project Experience of PLC's (preferably Siemens) Have effective communication, impact and influencing skills Ability to control budgets, to forecast and to plan work Effective time management and organisational skills Ideally hold HND or degree equivalent in a technical/engineering discipline Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you have knowledge of Electrical, Mechanical and Site Services, experience of significant CAPEX projects up to £10m and you want to be considered, please apply today. If you have any questions about the Project Engineer role, please contact Scott Williams at Jonathan Lee Recruitment PSC17
Permanent / Oxfordshire, EnglandManufacturing Manager
Manufacturing Manager Food - FMCG Oxfordshire £56,000 + benefits Are you an experienced Manufacturing Manager from a food production background? Are you able to empower your teams to help drive a cultural change? Do you have strong project management experience? Do you aspire to be a Plant Director in the next 5 to 10 years? This could be the role for you? Continuing our partnership with one of the fastest growing FMCG businesses in Europe, employing over 10,000 people, in more than 50 factories producing close to 2million tonnes of product per year across the globe. It has never been a better time to join, with a strong business acquisition programme ongoing, a forward order book that is at breaking point and a brand that has gone from strength to strength, time has come to invest in their capabilities here in the UK. To maintain the speed of growth they have seen over the last 2 years, a significant CAPEX programme is due to be undertaken in the next 6 to 8 years. To support this growth, we are now looking for a Manufacturing Manager to report into the Plant Director. The Manufacturing Manager will take control of all UK manufacturing activities and ensure the planned output is achieved within budget through KPI performance reporting. As you would expect this is an exciting time, so you will also proactively lead and manage all relevant projects introduced into your area of responsibility, whilst developing your staff to achieve their goals through your mentorship About the role Proactively lead and manage projects and initiatives impacting manufacturing areas Co-ordinate activities with other functions ensuring delivery of product in line with customer expectations Lead all activities creating long and short-term goals for supervision and promoting continuous improvement Provide regular reports and agree on execution of projects in partnership with the Plant Director Ensure production plans are agreed and met Ensure all product is produced in line with customer quality requirements, and to investigate all complaints to resolution. Promote safe working Actively work with the engineering function to ensure equipment is introduced and maintained Proactively support product introductions and provide relevant input About you Minimum 5 years management experience within a manufacturing environment Technical background preferred Minimum 2 year's experience managing large projects Must be proficient in MS Office with strong analytical skills Must have demonstrable customer-facing experience Excellent communications skills, written and verbal, at all levels (including presentations) Understanding of SAP would be preferred There is a real opportunity for progression to Plant Director in the next 5 to 10 years, so we are looking for someone with the gravitas, experience and future potential to step into that role down the line Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you are an experienced food manufacturing manager, have strong project management experience and you want to be considered, please apply today. If you have any questions about the Manufacturing Manager role, please contact Scott Williams at Jonathan Lee Recruitment PSC17
Permanent / Oxfordshire, EnglandPolish Speaking Workforce Administrator - 2684
Workforce Administrator FMCG £10.00 to £13.00 p/h Ltd Birmingham An Administrator opportunity has arisen requiring Polish language skills. Working for an international food manufacturer based in Birmingham you will be responsible for: Receiving and managing employee data maintenance and workforce administration requests including: employee relationship change, mass uploads, individual data correction for personal/non-personal data, employee category change, pay/work schedule change, effective date changes, execution of reversals, domestic relocation, temporary contract end and extension, cost centre change, untimely request, authorised signatories, and inter-regional changes. In addition, long term illness, retirement, involuntary and voluntary separations paternal leave, maternity leave, military leave, personal leave (paid and unpaid), return to work, promotions, lateral moves, downgrades, external course of study reimbursements, reference letter, and confirmation letter for salary and employment Notifies payroll and other relevant parties of requests; confirms payment Updates case management tool and SHARP as needed by processes Provides requested SHARP HR and Payroll data/transactions to auditor Files grievance documents and outcomes in personal file Skills Required: Attention to Detail and good organisational skills EXCEL skills Polish Speaking Skills Preferred: Customer Focus Experience Required: Administration Experience Project work Data/Excel work Education Required: A-level or equivalent If you would like to know more about this role, please contact Kate Stevens or Sarah Gilbert at Jonathan Lee Recruitment.
Contract / Bournville, West MidlandsCorporate Affairs Coordinator - 2696
Corporate Affairs Coordinator - HR FMCG £14.50 to £18.00 LTD Birmingham Corporate Affairs Coordinator opportunity has arisen within the HR department for an international food manufacturer based in Birmingham Internal Communications: Provide internal communications support for Northern Europe (NE) countries, in particular, on the ground support for UK business. Support the internal communications agenda for Northern Europe and will be a key contact in generating content from Northern Europe to ensure we maintain a holistic voice across the area. Collaborate with local teams (HR / brand / PAs) to identify great stories which celebrate success and help support recognition of colleagues in UK and across other Northern Europe countries. Support the digital channels (intranet, yammer) and support the editing of messages, creating communications materials for local leaders and communication champions across the region to ensure a vibrant communication programme. Community: Support the community/impact agenda for Northern Europe and play a key role in achieving volunteer KPIs across the region. Collaborate with local community champions, Foundation trustees and external partners to deliver key programmes. Support the creation and communication of community impact content and stories across the region to ensure a vibrant and engaging community programme Team Support: Effective administration will include organising team affairs (e.g. meetings, call etc), general team admin (files, archive) general day to day admin issues and also take on specific projects to support the function in its delivery or company objectives e.g. major event management such as internal management conferences or set piece external events. Responsible for providing project execution support for all CGA disciplines as called for by the team. Skills Required: Excellent written and verbal communication skills Well organised and ability to learn and build relationships quickly. Collaborative, enthusiastic can-do attitude, willing to get "stuck in" no matter the task. Experience Required: Demontrate experience in a Communications / Corporate Affairs / Marketing or HR function. Proficiency in MS applications including SharePoint. Experience Preferred: Worked in FMCG / other fast paced environment. Education Required: Ideally Degree level or equivalent education. If you would like to know more about this role, please contact Kate Stevens or Sarah Gilbert at Jonathan Lee Recruitment.
Contract / Bournville, West MidlandsSales and Account Commercial Development Manager
A Sales and Account Commercial Development Manager is required with knowledge of strategic sales and commercial account management. Candidates with experience of the food service or catering industries would be well received. Due to continued organic growth and development this company, a food service provider based in Ashford, Middlesex, requires a skilled and polished Sales and Account Commercial Development Manager with exceptional presentation skills and experience for a new permanent role. As a Sales and Account Commercial Development Manager you will be required to: Travel extensively across the UK and internationally, visiting key clients for whom you are their account manager, ensuring clients' needs are heard, and required changes are actioned promptly and accurately. Take full responsibility for the P&L of your account(s), working confidently and with autonomy to deliver mutually outstanding results for your client and employer. With existing, and potential clients, maintain a focus on Business Development opportunities. The Sales and Account Commercial Development Manager should have the following skills or experience: Be educated to University Level or equivalent. Have significant experience within strategic sales and account management. Demonstrable P&L knowledge and experience. This is an excellent opportunity for anyone with knowledge of Strategic Sales and Account Management from within food service or catering arenas to develop your career. In return for your experience, this Ashford, Middlesex-based food service company will offer you a negotiable salary of £45k to 60k depending upon skills and experience. Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you have knowledge of Strategic Sales and Account Management and you want to be considered, please apply today. If you have any questions about the Sales and Account Commercial Development Manager role, please contact Claire Male at Jonathan Lee Recruitment on 01384 446131.
Permanent / Ashford, MiddlesexSales and Marketing Manager
A Business Development Executive is required with demonstrable knowledge and expertise in initiating first contact, and engaging with, potential customers. Candidates with experience of the food service or food manufacturing industry would be well received. Due to a focus on developing new lines of business to complement their already strong customer base, this company, a food service provider based in Heathrow, Middlesex, UK requires a determined but approachable Business Development Executive with significant sales experience for a new permanent role. As a Business Development Executive, you will be required to: Research, approach and engage with potential customers; preparing and delivering presentations with content that exceeds mutual needs. Travel extensively across continental Europe and the UK to build relationships with potential clients, with the ultimate aim of growing business significantly. Provide a full End-to-End Business to Business (B2B) sales service, from initial approach, through to bids, tenders and contracts, through to handover to the Account Management team. The Business Development Executive should have the following skills or experience: Demonstrable experience of working within B2B sales in the food service or food manufacturing industries. A relationship driven approach to business development, where a partnership approach is preferable to a fast sale. Experience of meeting complex needs with a suite of products and solutions from within the food service or food manufacturing industries. This is an excellent opportunity for anyone with knowledge of B2B Business Development to develop your career. In return for your experience, this Heathrow-based food service company will offer you a negotiable salary, depending on your circumstances, from circa £35k to £45k. Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you have knowledge of Business Development and Food Service or Food Manufacturing industries and you want to be considered, please apply today. If you have any questions about the Business Development Executive role, please contact Claire Male at Jonathan Lee Recruitment on 01384 446131.
Permanent / West Drayton, MiddlesexCustomer Category Development Manager
Job Title - Category Development Manager Daily rate - £450 Location - Uxbridge Industry - FMCG As Category Development Manager you will be responsible for: Leveraging with customers to drive category growth. Driving visibility of categories via space, range and distribution with customers - to increase consumer impulse particpation. Being the voice of the customer to drive the agenda for the needs of the category, customer and shopper. Developing a wide network of influence with the retailers. You will ideally have previous FMCG experience, and working in category development in either grocery or impulse customers. You will have a track record of turning EPOS and shopper data into insights for actions. If you would like to know more about this role, please contact Sarah Gilbert or Kate Stevens at Jonathan Lee Recruitment.
Contract / Uxbridge, MiddlesexAdministrator - 2682
Job Title - Administrator Hourly rate - £13.15 Location - Birmingham Industry - FMCG An opportunity has arisen for an Administrator to work for this international FMCG manufacturer based in Birmingham. As Administrator you will have excellent attention to detail, and advanced Excel skills. You will be dealing with employee data maintenance and administration requests from the workforce. You will be customer focussed and have previous experience of working in an administrative position. If you would like to know more about this role, please contact Sarah Gilbert or Kate Stevens at Jonathan Lee Recruitment.
Contract / Birmingham, West MidlandsAdministrator - 2683
Job Title - Administrator Hourly rate - £13.15 Location - Birmingham Industry - FMCG An opportunity has arisen for a German Speaking Administrator to work for this international FMCG manufacturer. You will be responsible for receiving and managing employee data maintenance and workforce administration requests. You will be required to use internal software tools and systems, and ensure all personal documents and files are kept up to date. You will have excellent attention to detail, and be an advanced Excel user, with previous experience in an administration role. If you would like to know more about this role, please contact Sarah Gilbert or Kate Stevens at Jonathan Lee Recruitment.
Contract / Birmingham, West MidlandsContinuous Improvement and Quality Manager
Continuous Improvement and Quality Manager FMCG Hampshire £45,000 + benefits For nearly 50 years, our client is the number one trade supplier in their market. Offering the widest selection in Europe they are also market leading in delivery lead-times due to their extensive on-site stock holdings and also boast the fastest customisation service on the market. An opportunity has arisen for a Continuous Improvement and Quality Manager to join this award-winning business. This is a new role in a new department where you and your team will be responsible for the delivery of products to customers specifications whilst partnering with the R&D department to improve existing product offerings. About the role Document and system creation for the department Personnel management of a team of five, across two shifts First and last sign off from the production line Supplier management, including international travel to inspect products and ensure compliance Develop and implement process and strategies to be followed by Quality and Production Drive quality improvements using CI methodologies and a range of problem solving tools eg the DMAIC, FMEA, RCA, 5WHYs Work with other departments to develop integrated software, hardware and control systems to aid communication, transparency and procedures to improve QC operations Use Lean manufacturing techniques to develop lean compliance and initiatives, and partner with the Production Manager to roll out to respective departments About you You will have run a quality department, managed a team and be confident in building processes that are rolled out company wide. Manufacturing experience is essential An awareness of Lean Manufacturing gained from working in industry A willingness to build and maintain positive working relationships and to share information with others Qualifications Degree, foundation degree or HND in a engineering or science based field. Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you have knowledge of the print industry, an experienced Continuous Improvement or Quality Manager and you want to be considered, please apply today. If you have any questions about the Production Manager role, please contact Scott Williams at Jonathan Lee Recruitment PSC17
Permanent / Aldershot, HampshireProduction Manager
Production Manager FMCG Hampshire £45,000 + benefits For nearly 50 years, our client is the number one trade supplier in their market. Offering the widest selection in Europe they are also market leading in delivery lead-times due to their extensive on-site stock holdings and also boast the fastest customisation service on the market. An opportunity has arisen for a Production Manager to join this award-winning 100 strong production team. Reporting to the Directors, the new Production Manager will have the opportunity to shape the department, implement ideas and drive change as the business continues to grow. About the role Develop & implement all production processes, maintaining standards set and changing as production requires Plan ahead and anticipate issues, providing solutions as needed to productions time-lines Ensure the smooth running and operation of the factory, day and night shift Monitor production standards and highlight issues immediately to R&D and directors, if unresolved; ensure production is cost effective, by reducing wastage and working with R & D to provide solutions as needed Monitor production standards and contribute to and lead for your department in various meetings that include; Quality Control and Sales & Operations Work with sales and warehouse, to ensure that the products are delivered to our customers on-time Develop staff within the team; overseeing all training in coordination with HR Manager Ensure a safe working environment for all team members About you You will have experience in the print industry, preferably screen or tampo related At least 5 years of relevant managerial experience, ideally within a print / manufacturing environment Proven experience training and managing production teams Advanced project management skills Experience within a busy production environment with shop floor experience Experience of using concepts to produce a more productive working environment such as Lean manufacturing experience - 5S experience Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you have knowledge of the print industry, an experienced Production Manager and you want to be considered, please apply today. If you have any questions about the Production Manager role, please contact Scott Williams at Jonathan Lee Recruitment PSC17
Permanent / Aldershot, HampshireCustomer Service Specialist - 2614
Customer Services Specialist FMCG £12.50 to £14.50 Birmingham An opportunity has arisen for a Customer Services Specialist to work for an international food manufacturer based in Birmingham. You will act as single point of contact for assigned customer portfolio within the Order to Delivery process. Key responsibilities: Ensure that all day to day customer related activities are dealt with in a courteous, accurate and timely manner. Manage escalations for complaints / disputes, handle and resolve issues Support the delivery of Business / Commercial objectives: achieve customer service targets, support the improvement agenda (internal process and external customer) and develop collaborative relationships cross functionally and with customers Work with the Order Fulfilment team to produce relevant KPI information, including root cause analysis and improvement initiatives Own, manage, maintain, develop and improve Supply Chain relationships and processes both internally and externally with customers Attend customer review meetings and ensure aligned and meaningful KPI's are in place Pro-actively communicate anticipated shortages to the customer to optimise on-shelf availability Work with order fulfilment to ensure establishment of the highest standards of order accuracy, process conformance, and order timeliness across all customer order management processes Work with the customer, Log Ops, warehouses, hauliers and JDE where relevant to optimise deliveries to MOQ and VU agreements Track the customer conformance to the trade terms agreements Develop strong relationships with Commercial colleagues Track consumption vs. forecast during season and major promotions to identify potential challenges at an early stage Drive best practice processes across all customer service team Learning on the fly. Skills and Experience Required: Working knowledge supply chain principles. Strong communication skills at all levels. High attention to detail and accuracy. Process orientated - ability to monitor, measure and report; Good Systems knowledge of/enjoy using SAP and Excel with flexibility/Ability to learn of the fly. Education Required: Educated to Degree standard or with equivalent experience. If you would like to know more about this role, please contact Kate Stevens or Sarah Gilbert at Jonathan Lee Recruitment.
Contract / Bournville, West MidlandsJunior Process Engineer - 2674
Junior Process Engineer FMCG £16.00 to £20.40 Birmingham Position Description: The person would need to demonstrate experience in an engineering/food science background. Experience in Process Development and Process Commercialisation. Provide leadership in Process trials and specific Process tracks within multiple projects across the region with minimal supervision. Manage project communications relating to specific process trials or specific process tracks within multiple projects, including liaison with CD Supply chain team with minimal to no supervision. Work independently and effectively with different R&D subgroups to deliver project goals with minimal supervision. Deliver process specifications for multiple projects. Skills Required: Process engineering skills in food industry. Apply process knowledge to specific projects. Learn on the fly. Effective communication skills. Experience Required: Previous food manufacturing experience. Experience Preferred: Process feasibility Education Required: Chemical Engineering/Food science. If you would like to know more about this role, please contact Kate Stevens or Sarah Gilbert at Jonathan Lee Recruitment.
Contract / Bournville, West MidlandsProcess Engineer - 2673
Process Engineer FMCG £18.00 to £23.80 Birmingham An opportunity has arisen for a Process Engineer to work for an international food manufacturer based in Birmingham. Position Description: The person would need to have An engineering/food science background Experience in Process Development and Process Commercialisation Represent Process R&D in multi-functional project meetings with minimal to no supervision Provide Process leadership in projects with minimal to no supervision Manage project communications relating to process issues, including commercial team and Supply chain team with minimal to no supervision Ensure all process procedures and methodologies are adhered to Develop process specifications for given project Skills Required: Proven background in process engineering skills in food industry. Apply process knowledge to specific projects. Stakeholder Management. Effective communication skills. Experience Required: Previous food manufacturing experience. Experience Preferred: Process feasibility. Education Required: Chemical Engineering/Food science. If you would like to know more about this role, please contact Kate Stevens or Sarah Gilbert at Jonathan Lee Recruitment.
Contract / Bournville, West MidlandsSenior Project Manager
Senior Project Manager Food Manufacturing - East London Permanent Excellent salary and benefits. Our customer is a well-known and respected brand in the food manufacturing and production industry. Working within the Engineering team and reporting to the Director of Engineering, the purpose of the role is to develop and deliver engineering projects in the UK. The role will involve Managing the UK Project Engineering team made up of Designers, Process Engineers, Project Engineers and Managers. Duties of the Senior Project Manager role: Work with local site management, the engineering team and external consultants to develop projects in the UK. Oversee and support the execution/project delivery including scope definition and control, project cost control, cash flow forecasts, schedules, construction management, training, project coordination and post completion reviews. Support the development and implementation of policies, standards and procedures for engineering and technical work. Provide regular project status updates and complete the required reporting/information provision to key stakeholders as required. In developing projects, prepare justifications, drawings and scopes of work and conduct bid walks. Ensure the team liaises with central procurement from preliminary investigations through completion on all investigations and projects. Manage both staff and contractors to maintain safety in design and construction on all projects - CDM, HAZOP and HSSE etc. Required skills and experience: Senior Project Manager A solid and demonstrated career history working in Engineering Project Management ideally in a manufacturing or production environment. A background working as a Senior Project Manager in the food, beverage, pharmaceutical or similar industry is essential. Demonstrated experience of Managing project teams on engineering projects. The ability to motivate, lead, problem solve and influence. Ideally qualified to Degree level or C.Eng. Applications: We are immediately sourcing suitable candidates for this role. If you are interested please apply with your CV and covering letter, along with confirmation of your current notice period and salary
Permanent / East London, LondonBusiness Manager - Industrial Division
Business Leader Industrial Technology Manufacturing Midlands base Competitive salary + bonus + healthcare + pension + life assurance + car/car allowance Challenging Business Manager requirement for a strong leader with demonstrable P&L management experience who can offer experience within Engineering or Capital Equipment environments. Working within the Food, Pharmaceutical, Transport and Logistics sectors you will lead a business unit offering software, application solutions and services through a number of channels and as such there is a strong desire for someone with cross company collaboration skills across business partners. You will work as part of a dedicated business senior leadership team, leading a multi-million pound turnover business and actively promoting a culture of development for your team, profitability and strategy planning in a customer service excellence environment. You'll take under your wing a team of Systems Engineers, Sales Reps and Product Managers - all keen for a driven leader who can bring a positive approach and a highly motivational mentality to shape a growing business within a global provider who pride themselves on a local presence. Key attributes for this Business Leader role will include; A background in Engineering or Capital Equipment environments Proven P&L management skills A history of developing successful teams to ensure delivery against challenging profitability and time targets A knowledge of Industrial / Technological Engineering Understanding "good customer service" Demonstration of true change management If keen to learn more please don't hesitate to contact Grant Nisbet for further information 4IR
Permanent / Nuneaton, WarwickshireOperational Insight Manager
Operational Insights Manager Warwick £35,000 - £42,000, contributory pension, 25 days holiday We are working with a highly respected consumer manufacturing business that develops products for the domestic and commercial markets. Part of a global organisation, the role of Operations Insights Manager is vital in the analysis of big data to develop future service products and strategies. The successful candidate will consider and analyse business information reporting and management information strategy to identify opportunity and improvements to service delivery relating to 300,000 service calls per annum and delivered by circa 300 service and breakdown engineers operating across the UK. As Operational Insights Manager you will make key recommendations to the operations team areas of focus and improvements, that will ultimately benefit the business and its customers. As Operational Insights Manager you will be expected to: Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that the business does. Drive Performance for Growth ensuring that all matrix team members have stretching personal objectives, development plans and regular performance reviews to embed a high-performance culture. Identify and develop high potential employees and ensure an available talent pipeline to meet business and capability requirements. Provide subject matter expertise to ensure both operational tooling and data is optimised across the business unit. Act as an expert across all operational tooling You will act as an expert for management information data analytics, providing insightful, timely and collaborative input, views, council and direction Ensure the timely production of management information and key performance indicators are published with supportive value-add commentary Endorse cross functional process alignment Provide training, education and awareness of to maximise the use of tooling capability Act as a relationship bridge across the wider global organisation. Promote personal networking across the organisation Ideally, we are looking for those with the following skills and attributes: Experience of resource and operational trend analysis Experience in providing and delivering meaningful insight Experience of challenging to deliver positive results Confident to communicate at a senior level, with the ability to articulate analysis and data to all stakeholders in a way which is meaningful and insightful This position will suit candidates that are comfortable with working in and around big data, looking and analysing trends, and providing suggestions and strategy on what they mean and what can be done to maximise the findings to improve service to the end user. This is a great business with a true global footprint that can offer excellent career progression for the right candidate. If you would like to more about the role and business, then please apply to be considered for the position.
Permanent / Warwick, WarwickshireService Planning Manager
Planning Manager Circa £45,000 plus car or allowance Warwick Group Pension scheme 25 Days leave, plus bank holidays This organisation is a well-respected and forwarding thinking manufacturing business that produces specialist products that are used in many applications. An exciting and challenging opportunity has arisen for a Planning Manager to join and coordinate engineer servicing and breakdown activities throughout the UK. The role will be based from the head office in Warwick and you will manage a team of specialist Supervisors/Agents. As Planning Manager, you will coordinate and manage the activities of circa 230 engineers both employed and sub contracted, maximising their effectiveness and delivering exceptional customer service. Your role effectively manages £14m of operating costs and you have the planning team to assist you. Their goal will be to achieve customer satisfaction requirements within the agreed SLA's and costs. We are also looking for the candidate to develop new ways of working and to challenge what is already in place to make improvements and efficiency's. Typical duties of the Planning Manager will include: Analysis to find best fix for the needs of the business and the implementation and management of the solutions. Analyse negative effects on the KPIs to find root cause and to recommend and implement solutions to reduce/remove problematical issues. To be the key user of the CRM system across the company and provide advice and guidance to all users. Manage the CRM database and ensure correct governance applied Manage the planning team to ensure effective use of resources - employed and sub contract This role is vitally important to the business and they will be looking for a highly motivated individual who will work diligently using the support and data around them, finding opportunities and minimising exposure to waste whilst offering the customer the best service possible. We are looking for experience of a similar responsibility, significant experience in a management role within a planning or logistics function with line management experience. Additionally, you will be able to demonstrate well-developed analytical and numerical skills. You may be a Manager in a volume call centre managing the provision of engineering services or support services to business and domestic consumers on a national basis, so we are looking for exceptional communication and planning skills. A superb basic salary to reflect the managerial responsibility of this role will be on offer together with contributory Pension and Sick Pay scheme, 25 Days holiday plus stats, additional holiday purchase scheme, Child Care Vouchers and more, not to mention fantastic training and technical support. If you feel you have the experience and skills we are looking for, please apply to be considered.
Permanent / Warwick, Warwickshire
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