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Telford
£25k - 26k per year
Permanent
On Site
Customer Service Account Handler
Looking for a role where your attention to detail, customer focus, and organisation skills genuinely make a difference? This is an opportunity to join a fast-paced, professional team where quality service, accuracy, and compliance sit at the heart of everything you do.
Salary
£25,000 – £26,000 per annum
Hours
37.5 hours per week, Monday to Friday
Key Responsibilities
- Manage customer queries via telephone and email, delivering a high standard of service at all times
- Process policy mid-term adjustments accurately and in line with internal procedures
- Handle policy cancellations, ensuring correct notice periods, calculations, and supporting documentation
- Chase, issue, and process policy documentation within agreed timescales
- Maintain accurate and up-to-date records across internal systems
- Liaise with internal teams and external parties to resolve queries efficiently
- Ensure all activity is compliant with regulatory requirements, data protection, and internal quality standards
- Escalate complex or non-standard cases when appropriate
Skills & Experience Required
- Previous experience in a customer service or administrative role within the Financial Services or Insurance industry is ESSENTIAL
- Strong attention to detail and excellent organisational skills
- Confident and professional telephone manner
- Excellent verbal and written communication skills
- Ability to question and clarify information in a professional manner
- Good IT skills, including email and internet use
- Ability to manage multiple tasks and work to deadlines
This role is ideal for someone who thrives in a regulated environment and takes pride in delivering accurate, customer-focused service.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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Telford
£44k - 49k per year
Permanent
On Site
A large food manufacturer are seeking a Maintenance Engineer to join their large engineering team to provide engineering support across multiple manufacturing lines. You will be an apprentice trained Engineer with experience working within fast dynamic environments.
Shift Pattern- 4 on 4 off days & nights- 12 hour shifts
Salary inclusive of shift allowance- £44,000 to £49,000 plus Benefits
What You Will Do:
- Lead your team during breakdowns, applying your skills and expertise to resolve issues effectively.
- Carry out preventative maintenance in line with schedules, ensuring machinery operates at peak performance.
- Respond quickly to breakdowns across multiple areas, identifying root causes and suggesting improvements.
- Communicate unscheduled disruptions to the Engineering Shift Manager and collaborate with operations to minimise downtime.
- Maintain high standards of hygiene and adhere to health and safety guidelines within the department and site.
- Utilise fault-finding techniques to identify and address issues promptly, ensuring smooth operations.
What You Will Bring:
- Advanced Engineering Apprenticeship in mechanical or electrical disciplines.
- Solid engineering experience, ideally within food manufacturing or a similar industry.
- Mechanical fitting skills, with machining, welding, and fabrication experience being advantageous.
- Strong problem-solving abilities and a proactive approach to challenges.
- Desirable qualifications such as IEE 17th or 18th edition, advanced electrical certifications, and knowledge of PLCs and control systems.
This company is committed to delivering high-quality products while investing in cutting-edge technology and its talented workforce. As a Maintenance Engineer, you will play a pivotal role in optimising machinery, maintaining product quality, and contributing to the operational success of one of the UK's leading food businesses. Your expertise and dedication will directly impact the company's ability to meet its goals and uphold its reputation for excellence.
Location:
The role is based at a state-of-the-art facility in Telford, offering a modern and advanced work environment.
Interested?:
If you're ready to embrace this exciting challenge and make a difference, apply today! Don't miss the chance to join a forward-thinking company where your skills will be valued and rewarded. Submit your application now and take the next step in your career as a Maintenance Engineer.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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Lichfield
£20.00 - 22.50 per hour
Contract
On Site
CMM Operator - Goods Inwards / Inspection
Shenstone, Lichfield - Up to £22.50/hr - LTD
Contract Type: 6-month initial contract which could lead to full time employment (£35k-£40k plus healthcare, pension etc)
We are currently seeking a CMM Operator/Inspector to provide additional expertise within our clients Goods Inwards Inspection Laboratory. This is an excellent opportunity to join a growing organisation with long-term career prospects and access to further training.
Our client specialises in the design, development and production of high-quality, lightweight rotary engines.
Key Responsibilities
- Carry out goods inwards inspection of components and sub-assemblies.
- Perform physical audits of assembled engines prior to shipment to customers.
- Inspect sub-assemblies and individual components to engineering drawings.
- Conduct First Article Inspection (FAI) in line with quality requirements.
- Ensure all inspections are completed accurately and documented correctly.
- All inspection activities will be conducted in-house.
Skills & Experience Required
- Previous experience in an inspection or quality role (essential).
- Experience using Mitutoyo CMMs would be a strong advantage but other CMM manufacturers considered
- Ability to read and interpret engineering drawings
- Familiarity with First Article Inspection requirements
- Good attention to detail and a methodical approach to inspection tasks
This is a fantastic opportunity to take a long term role within a growing and innovative business, where your technical expertise will make a real impact.
Please note: Applicants must have full eligibility to work in the UK indefinitely without sponsorship.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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Birmingham
£45k - 50k per year
Permanent
On Site
Quality Supervisor - Aerospace
In support of a global specialist metals supplier with a particular focus on the aerospace and defence sectors, we are seeking an experienced Quality Supervisor based in Birmingham who will be responsible for supporting the Director of Quality in maintaining and improving the quality management system (QMS), as well as ensuring that all products meet the required standards and specifications. The Quality Supervisor will also be responsible for conducting inspections and audits, and leading quality improvement initiatives.
Key Responsibilities will include:
Quality Management System (QMS):
- Assist in the development, implementation and maintenance of the QMS. This activity will support the expansion of company growth.
- Ensure compliance with industry standards and regulatory requirements. Handling customer & regulatory audits.
- Support the preparation and management of quality documentation and records.
Inspections and Testing:
- Conduct regular inspections and tests of raw materials, in-process products, and finished goods.
- Ensure proper calibration and maintenance of inspection and testing equipment.
- Analyse and report on inspection and test results, identifying any deviations from quality standards.
Audits and Compliance:
- Assist in internal and external audits, including preparation, execution, and follow-up on findings. Travelling if required for regulatory & customer audits.
- Ensure corrective and preventive actions (CAPA) are implemented and monitored for effectiveness.
- Maintain up-to-date knowledge of relevant regulations and standards.
Quality Improvement:
- Support continuous improvement initiatives aimed at enhancing product quality and process efficiency.
- Participate in practical root cause analysis and problem-solving activities on an individual and team basis.
- Lead or support quality improvement projects and teams.
Training and Development:
- Conduct training sessions for staff on quality standards, procedures, and best practices.
- Provide guidance and support to production teams to ensure quality awareness and compliance.
Supplier Quality:
- Assist in evaluating and qualifying new suppliers and maintaining supplier quality performance.
- Work with suppliers to resolve quality issues and implement improvements.
Customer Satisfaction:
- Address and resolve customer complaints and quality issues promptly.
- Monitor customer feedback and implement measures to enhance customer satisfaction.
Having relating experience from within a similar manufacturing environment - where possible from aerospace/defence, you should have exposure to working within a metallics based stock/supply environment and where possible, understand materials processing and supply.
Qualifications:
- Ideally have a degree in Quality Management, Engineering, or a similar / related field.
- Have similar experience in a quality supervisory role within a manufacturing environment, preferably in the steel/alloy/metals industry.
- Having experience in quality management systems auditing/certification (AS9100/AS9120/ISO 9001) or other relevant certifications is a plus.
Skills and Competencies:
- Strong knowledge of quality assurance methodologies, tools, and techniques.
- Ability to analyse data and identify trends or issues.
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail.
- Strong problem-solving and decision-making abilities.
- Ability to work collaboratively with cross-functional teams.
- Capability to lead and motivate teams to achieve quality objectives.
This is a central role to the organisations continued success.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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Wellesbourne
£45k per year
Permanent
Remote
Are you ready to take your career to the next level with a role that actually lets you use your skills - not waste them?
This engineering business is looking for a Technical Service Engineer who can keep CNC machines running, keep customers happy, and stay calm when a fault code appears that looks like a postcode. If you prefer being trusted to get on with things rather than being micromanaged, you'll probably enjoy this one.
Alongside a competitive salary, you'll get a fully funded company vehicle, private healthcare, pension, life cover, 26 days holiday, and genuine development opportunities - not just words printed in a handbook.
What You Will Do:
- Visit customer sites to install, service and repair CNC machines - and leave them in full working order, not half-sorted for someone else to pick up.
- Communicate clearly with the Service Desk so everyone knows what's happening and nothing gets lost in translation.
- Diagnose and correct faults on CNC machine tools using proper engineering judgement.
- Assemble, set up and dismantle hydraulic, pneumatic and larger mechanical assemblies without turning the job into chaos.
- Represent the brand professionally on customer sites, following their rules and health and safety requirements.
- Stay away from home occasionally when the job genuinely requires it.
What You Will Bring:
- Experience installing, servicing and repairing CNC machines and equipment.
- Confidence in fault-finding and solving problems without needing supervision.
- Knowledge of engineering drawings and part identification.
- Mechanical and/or electrical qualifications or experience, with PLC knowledge being a bonus.
- Strong communication, customer service and organisational skills.
- Previous experience working in a service team environment, with the ability to work independently when needed.
This role genuinely matters. You'll be the person keeping customers operational, solving problems they can't fix themselves, and representing the brand every time you walk through a factory door. If you enjoy variety, autonomy and working with high-end engineering kit, you'll fit right in.
Location:
Wellesbourne Distribution Park - central, accessible, and easy to reach.
Interested?:
If you want a role where your work actually makes an impact - not just another job title - apply today and take the next step in your career as a Technical Service Engineer.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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Bromsgrove
£12.50 - 13.50 per hour
Contract
On Site
Are you ready to take your career to the next level in a dynamic and customer-focused environment? This is your opportunity to join a forward-thinking company as a Customer Service & Sales Support professional. This role offers you the chance to be the first point of contact for both existing and prospective customers, delivering exceptional service and playing a pivotal role in enhancing sales efficiency and customer satisfaction. If you thrive in a fast-paced environment and enjoy collaborating with a team to achieve outstanding results, this position is perfect for you.
This is a long term ongoing contract role, with a view to start immediately.
What You Will Do:
- Provide world-class customer service and support to existing and potential clients, ensuring all interactions leave a lasting positive impression.
- Act as the primary contact for customer enquiries, order placements, and cash collection, maintaining clear and professional communication.
- Collaborate closely with the sales team to support their goals, improve customer experience, and drive efficiency.
- Manage and grow existing customer accounts in line with internal policies and procedures.
- Process internal sales swiftly and accurately, ensuring all details are meticulously handled.
- Coordinate store returns, including handling light lifting duties as required.
- Maintain precise records using Excel (essential) and SAP (desirable), ensuring data integrity at all times.
- Assist with end-of-month billing processes and perform general office duties as needed.
What You Will Bring:
- Strong customer service and communication skills, with the ability to build rapport and trust.
- Proficiency in Microsoft Excel is essential, with experience in SAP being highly desirable.
- A proactive and organised approach, with the ability to manage multiple tasks and prioritise effectively.
- A team-oriented mindset, ready to collaborate and contribute to shared goals.
- Attention to detail and a commitment to delivering excellence in every task.
This role plays a vital part in supporting the company's mission to deliver exceptional service, enhance sales operations, and maintain strong relationships with its valued customers. By joining this company, you will contribute to its ongoing success while developing your career in a supportive and inspiring environment.
Location:
This exciting Customer Service & Sales Support role is based in a convenient and accessible location, providing a great work-life balance.
Interested?:
Don't miss out on this fantastic opportunity to grow your career and make a meaningful impact. Apply today and take the first step towards becoming a valued member of this dynamic team!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Save Job