Customer Support Expert

Customer Support Expert - 56591 - up to £17.46 per hour umbrella rate

Do you have outstanding customer service experience, as a first point of contact for customers? Unlock a rewarding career move with the Customer Support Expert, where every interaction matters and excellent service turns enquiries into lasting customer confidence. This is a fast-paced contact centre opportunity built around helping customers through every step of their journey, from first contact to end-of-contract support. If delivering brilliant customer outcomes, using modern tools, and staying calm under pressure is the kind of work that energises you, this Customer Support Expert role is ready for you.

What You Will Do: 

• Provide outstanding customer service as a first point of contact for customers and dealers through inbound and outbound calls.
• Handle customer enquiries across channels including email, live chat, SMS, and post, ensuring each response is accurate and helpful.
• Achieve business targets by resolving issues effectively while efficiently managing call volume.
• Maintain accurate customer account records and complete account administration tasks such as name and address changes, plus sending letters and emails.
• Process customer payments by debit or credit card, investigate payment issues, and handle refunds where required.
• Support customers with financial health, loss recovery enquiries, end-of-contract processes, bereavement support, and provide technical support for Account Managers Online.

What You Will Bring: 

• Previous experience in a customer contact centre setting, though the right attitude and willingness to learn will be recognised.
• Strong communication skills and the ability to deliver clear, professional conversations over the phone and in writing.
• Confident IT capability and willingness to learn multiple systems and applications after training.
• Resilience and adaptability in a busy contact centre environment, with a positive, can-do approach to change and improvement.
• Customer-focused behaviour that prioritises listening, ownership, and appropriate escalation when needed.

This Customer Support Expert supports this company's focus on delivering dependable service and helping customers navigate important account moments with clarity and care. Through consistent, high-quality support, the team helps maintain trust, improve customer experiences, and ensure every enquiry is handled with professionalism and integrity.

Location: This Customer Support Expert role is based in Manchester, M15 4FN. 

Working Patterns: Mon – Fri 9:00 am - 5:15 pm, Sat 9:00 am - 1:00 pm on a rota basis.

Full time onsite is needed for the first 4 - 6 weeks due to training.

Initial 6 months contract.

Interested?: Apply now to be considered for the Customer Support Expert role and take the next step towards a meaningful, customer-centred career. Start date is to be confirmed, and this position is confirmed inside IR35.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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