Customer Service Manager

Step into a rewarding career opportunity as a **Customer Service Manager**, where leadership meets innovation in an environment dedicated to excellence. This role offers the chance to lead a dynamic customer service team, drive operational efficiency, and contribute to the company's ambitious goals. With a focus on professional development, collaboration, and continuous improvement, this position is perfect for someone looking to make a meaningful impact in a supportive and growth-oriented setting.

What You Will Do:

- Lead, coach, and motivate the customer service team to achieve exceptional results.

- Manage daily operations to ensure efficient workflows and high-quality customer interactions.

- Oversee the resolution of customer enquiries and issues with precision and professionalism.

- Drive performance improvement projects and implement innovative solutions.

- Collaborate closely with external sales, finance, marketing, and international teams.

- Ensure compliance with internal controls, trade regulations, and quality standards.

What You Will Bring:

- Proven experience in managing a customer service or internal sales team.

- Strong knowledge of SAP systems and CRM tools.

- Exceptional leadership and people management skills.

- Analytical expertise with the ability to use and manipulate commercial data.

- A customer-focused mindset with excellent communication and problem-solving abilities.

As a **Customer Service Manager**, you will be instrumental in shaping the customer service offering, ensuring it aligns with the company's vision of delivering exceptional service. Your contributions will drive customer satisfaction, operational efficiency, and overall business success. This company values collaboration, continuous improvement, and a commitment to excellence, making this role a pivotal part of their journey.

Location:

This role is based in a convenient and accessible location, providing opportunities to work closely with various departments and stakeholders.

Interested?:

If you're ready to take your career to the next level and lead a team to success, don't miss out on this exciting opportunity. Apply today to become the next **Customer Service Manager** and make a lasting impact in a thriving organisation!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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