Field Service Manager

Job Title: Field Service Manager
Location: Watford(Office-based with nationwide operational oversight)
Salary: Competitive + Company Vehicle + Benefits

Overview:

We are currently seeking an experienced Field Service Manager to lead and develop a UK-wide team of Service Engineers supporting a large installed base of industrial equipment for our client.

This is a senior operational leadership role responsible for the effective management, deployment and performance of a national field engineering team. The role plays a vital part in ensuring customers receive reliable, high-quality service support while maintaining strong operational standards and driving continuous improvement.

You will combine technical understanding, people leadership and operational discipline to ensure service activities are delivered safely, efficiently and professionally across the UK.

As a member of the management team, you will contribute to operational strategy and play a key role in supporting the ongoing growth and performance of the service division.

The Role:

The Field Service Manager will lead the day-to-day operations of a team of approximately 16–18 home-based Service Engineers, ensuring engineering resources are deployed effectively and service activities are delivered to the highest standards.

Key responsibilities include:

• Leading and managing the UK Field Service Engineering team
• Ensuring effective deployment of engineers based on skills, availability and customer requirements
• Managing and supporting the Service Scheduler to optimise engineer utilisation
• Monitoring operational performance, service KPIs and delivery standards
• Ensuring timely and accurate completion of service reports and work orders
• Providing technical support and escalation for complex service issues
• Promoting and maintaining safe working practices and advising on health and safety matters
• Managing engineer performance, development and training plans
• Supporting customer relationships and responding to service-related queries or concerns
• Collaborating closely with internal teams including Sales, Projects and Service Coordination
• Driving continuous improvement in service processes, systems and operational performance

Person Specification:

• This role would suit an experienced field service leader or senior engineering manager with a strong technical background and a track record of managing distributed engineering teams.
• You will be comfortable balancing people leadership, operational oversight and customer engagement, with the ability to organise and prioritise work across a geographically dispersed team.
• We are looking for someone who can bring structure, professionalism and operational focus to a growing service organisation.

Key experience and attributes include:

• Proven experience in field service management or senior engineering supervision
• Strong technical background in industrial plant, process equipment or mechanical systems
• Demonstrated ability to lead, motivate and develop engineering teams
• Strong organisational and operational management skills
• Experience monitoring and improving service performance and engineer utilisation

Professional communication skills when working with engineers, customers and internal teams

A structured, disciplined and proactive management approach

Confidence using digital service management and reporting systems

Location:

• This role is primarily office-based, with responsibility for a nationwide field engineering team. Occasional UK travel may be required to support operational or customer needs.

What We Offer:

• Competitive salary
• Company vehicle
• Opportunity to lead and shape a growing national service team
• A senior role within the operational management structure
• Long-term career development within an established engineering business

If you are a strong technical leader with experience managing field service teams and are looking for an opportunity to make a real impact in a growing service operation, we would welcome your application.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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