Customer Support Executive

Customer Support Executive

£30,000 – £32,000 + Excellent Commission
Newport, Shropshire
Full-Time | Permanent | Career Progression Available

Looking for more than “just another customer service job”?

If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive in a fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for.

We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic opportunity to join a growing, innovative software business where your contribution genuinely makes a difference — with clear progression opportunities as the company expands.

The Role – Customer Support Executive

As a key member of the Customer Support team, you will:

• Answer inbound calls and respond to in-app messages and emails in a professional and timely manner
• Provide high-quality customer service and technical support to app users
• Resolve customer queries efficiently, ensuring a positive customer experience
• Troubleshoot software and account issues
• Log and manage cases using CRM and digital support systems
• Work towards KPIs focused on response times, resolution rates and customer satisfaction
• Identify opportunities to improve the customer journey
• Support customer retention and contribute to upsell opportunities

You will be the first point of contact for customers, building strong relationships while ensuring they get maximum value from the platform.

About You

We’re looking for someone with experience in:

• Customer Service / Customer Support / Helpdesk / Call Centre roles
• Handling high volumes of inbound calls
• Responding to digital customer communications (live chat, messaging, email)
• Working in a SaaS, software, app-based or technology environment (desirable)
• Using CRM systems and support ticketing platforms

You will have:

• Excellent verbal and written communication skills
• A confident and professional telephone manner
• Strong problem-solving abilities
• Good organisational and time management skills
• A genuine commitment to delivering exceptional customer satisfaction

What’s in It for You?

• £30,000 – £32,000 basic salary
• Excellent commission structure
• Hybrid working 
• Full training and ongoing development
• Genuine career progression opportunities
• Supportive, collaborative team culture
• Opportunity to grow with an expanding, forward-thinking business
• Lots of team building events throughout the year

If you are looking for a Customer Support Executive role with progression, commission and hybrid working, and you enjoy delivering outstanding service through inbound calls and digital support channels, we’d love to hear from you.

Apply today.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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