Customer Service Account Handler

Customer Service Account Handler

Looking for a role where your attention to detail, customer focus, and organisation skills genuinely make a difference? This is an opportunity to join a fast-paced, professional team where quality service, accuracy, and compliance sit at the heart of everything you do.

Salary
£25,000 – £26,000 per annum

Hours

37.5 hours per week, Monday to Friday

Key Responsibilities

• Manage customer queries via telephone and email, delivering a high standard of service at all times
• Process policy mid-term adjustments accurately and in line with internal procedures
• Handle policy cancellations, ensuring correct notice periods, calculations, and supporting documentation
• Chase, issue, and process policy documentation within agreed timescales
• Maintain accurate and up-to-date records across internal systems
• Liaise with internal teams and external parties to resolve queries efficiently
• Ensure all activity is compliant with regulatory requirements, data protection, and internal quality standards
• Escalate complex or non-standard cases when appropriate

Skills & Experience Required

• Previous experience in a customer service or administrative role within the Financial Services or Insurance industry is ESSENTIAL
• Strong attention to detail and excellent organisational skills
• Confident and professional telephone manner
• Excellent verbal and written communication skills
• Ability to question and clarify information in a professional manner
• Good IT skills, including email and internet use
• Ability to manage multiple tasks and work to deadlines

This role is ideal for someone who thrives in a regulated environment and takes pride in delivering accurate, customer-focused service.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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