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European Customer Satisfaction and Service Director

Our globally established and highly recognised Client continues to be the market leader for the design, manufacture and supply of an extensive range of machine tools. With a manufacturing operation in the UK and with direct activity across a range of sectors in the UK and European markets, this executive level position of European Customer Satisfaction & Service Director is to further support the European Sales and extensive Service organisation to further develop their market position and ensure high levels of customer satisfaction.

Reporting to the Deputy European Managing Director and with close engagement and interaction with the European Group Managing Director as well as the European Managing Directors and relating service and operational teams, the core responsibilities of this position include:

-    The development of a successful spare parts and spindle repair services through completion and launch of the finalised "I-Connect" solution.

-    Anticipate future market demands through the development of innovative solutions to engage and support customers with the latest digital technologies, such as remote access, diagnosis and other advanced service solutions.

-    Promoting 'service as a business' philosophy.

-    Collaborating with other departments to develop new products & services which enhance and support our customer satisfaction goals, including new machine model development, automation, and software solutions.

-    Measure the European Group's performance on these services and the impact of these activities on the development of our market share.

-    Develop a clear and effective pricing strategy best suited to the market and its development.

Working in support of a well-established service environment in Europe; locally reporting Service Managers in each country then further supported by a dedicated service team of c350 personnel, this role is to further expand the service operation.

Reinforcing and further developing the relationship with the European country teams as well as taking direct responsibility for their Belgium located Parts Centre as well as the repair centre in centre of the UK; managing a small team of technicians across different organisation branches and engaging with the existing Technology Team, candidates for this position should be able to demonstrate a directly similar or relating experience range within a global manufacturing service environment as well as having:

-     A Bachelor's or Master's degree in a Science or Engineering related subject.

-    A minimum of 5 years' experience at a similar level in a leading customer service multinational organisation with technical products and/or services.

-    Excellent leadership and management skills to drive change whilst ensuring that targets and deadlines are met.

-    Strong communication and interpersonal skills, with the ability to build relationships with stakeholders and influence decision-making.

-    Excellent problem-solving and decision-making skills in order to make measured judgments under pressure.

-    Strong organisational and planning skills, with the ability to manage multiple tasks and priorities simultaneously.

-    Previous experience of developing solutions for an advanced services business model (more than 'break/fix').

-    Ability to identify innovative technologies that can be adapted and applied to build new advanced service offerings.

-    Proven experience in managing Business/Systems development and deployment, from conception to implementation.

-    Experience and understanding of export compliance for controlled/sensitive products and technology.

-    Strong attention to detail and a commitment to quality.

-    A high degree of commercial awareness.

Where possible, candidates should have experience from a relating or similar industry. A direct awareness of manufacturing is required along with project management tools and methodologies. Fluent in English and in an additional European language is considered highly important to support the European engagement.

This position offers an executive level salary, package and benefits. The role will require travel between the organisations' European sites and will have regular and positive engagement at all levels. It is noted that this role is a significant position and can be located in the UK, or potentially Belgium.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

Head of Approvals, Certification and Airworthiness

Midlands (UK)

Our client is a privately owned designer and manufacturer of light helicopters with planned commencement of supply to an existing global customer base in 2024/25.  Having captured a 56% market share with their modern, high-performance, turbine powered aircraft, as their business grows, they are seeking an experienced certification and approvals leader to join their team and drive current and future organisational, aircraft, engine approval programmes forward, sharing in the success.

Following a 'Skunk Works' type approach to aircraft and engine development, that has cut out the viscosity and bureaucracy of big-company, aerospace development and production, this is an opportunity to be in at the ground floor with a new British aircraft and aero-engine manufacturer, that can deliver levels of professional fulfilment, financial security and rewards unmatched by any business in the sector, particularly the large OEM's.

Recognising the level of experience for this type of role, this position is considered to be truly fulfilling which will transform both an entire industry sector and your future alike.

RESPONSIBILITIES

The successful candidate will have a proven track record for delivering aircraft certification and leadership of certification programmes, ideally in GA, small business jet or helicopters. The role will require the candidate to directly lead and supervise the delivery organisations' aircraft and engine approvals initially in the UK and then in 56 future and planned countries.

The successful candidate will:

-    Be seeking a role in which they can take ownership of the programme both technically and operationally, deploy their technical and engineering leadership skills to rapidly deliver a full spectrum of world-class approvals without the burden of big-company bureaucracy.

-    Be seeking a long term, life-chaining role in which outstanding performance is rewarded with outstanding remuneration, professional recognition and benefits.

-    Have a world class knowledge of aerospace approvals for organisations (DOA, POA, FTOA & MOA) in the UK and around the world.

-    Be capable of planning and executing the delivery of the company's approvals for organisation, aircraft and engine end-to-end.

-    Have the confidence, competence, strength, integrity, and interpersonal skills to take full ownership of the approvals programme and drive the aircraft teams to a successfully delivering approved aircraft & engines.

-    Review aircraft and engine designs and support design optimisation from a certification perspective.

-    Provide leadership on verification, validation planning & documentation format and standards.

-    Lead, grow and manage the multi-disciplinary team of specialists to deliver initial and foreign approvals for current and future products.

-    Have excellent communication skills at all levels.

-    Work with system specialists to develop & execute the testing, validation, and certification plan.

-    Manage, drive and deliver the day-to-day operations of the approvals programme ensuring a properly co-ordinated and speedy delivery.

-    Own the company's relationship with the UK CAA and foreign authorities.

-    Report directly to the Group CEO.

This is truly a unique market role and comes with an excellent package and benefits as well as relocation support.  Due to the dynamic and modern approach of this privately owned and financed company, all employees work from their sites in the Midlands (UK).

Considered a pioneering aerospace manufacturer disrupting the market with their ground-breaking new aircraft and modern vertically integrated approach to development & manufacturing, every element of the helicopter and engine design are designed and manufactured by them, in-house, at their production facilities.

The offering for appropriately qualified and suitable individuals is the opportunity to become a crucial part of their team developing, industrialising and supporting all products. Few, if any, organisations can provide the levels of professional fulfilment offered by such an exciting, fast-paced and game-changing aircraft development programme and our refreshing new approach to manufacturing. Furthermore, with such a fast-growing organisation, the only limit to your professional development and growth within our company is your own drive and ambition.

If interested in this Board-Level Salary with Extensive Benefits, then please apply directly and in confidence.  Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

Are you an experienced General Manager, Operations Director or Divisional MD with aerospace industry experience? Are you looking for a new opportunity? Jonathan Lee Recruitment is working with a client seeking a flexible, full-time General Manager, and the role comes with an executive salary and benefits package.

As a General Manager, you will be responsible for creating, developing and implementing strategic plans for business growth to build and develop further, existing and new relationships with internal and external stakeholders.

As General Manager, you can expect to:

Oversee business operations, sales, HR, finance, quality, health and safety

Direct and motivate the Senior Leadership Team to develop and execute strategic plans to achieve targets within their specific team

Manage and motivate UK teams to develop internal and external stakeholder relationships to increase market share and revenue

Develop and implement business strategies to achieve short and long-term goals

To apply for this General Manager role, you will need a degree in manufacturing operations, business, or a related field, possibly a Master's Degree. You will also require the following:

Experience as a Managing Director or similar role

Experience in the aviation industry

Understanding of industrial production processes with a good general knowledge of engineering

Experience working in a SME environment

Knowledge of the supply and manufacture of products

As a vital member of the team and in return for your expertise, inclusive approach and commitment, a favourable salary and benefits package and the chance to join a passionate and welcoming team is offered.

To apply for this full-time General Manager job, please contact Jonathan Lee Recruitment today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included