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Dealer Services Agent

Reference: 56523

Umbrella Rate: £17.46/hr (Inside IR35)

Start date: 27/07/2026

Do you have a background in customer service, looking for a role offering development and progression? This is your chance to grow within the automotive finance industry as a Dealer Services Agent, supporting dealer teams and helping determine credit decisions that keep vehicles moving. In the Dealer Services Agent role, you will bring structure to complex applications, communicate clearly with key stakeholders, and contribute to safer, smarter lending decisions within a compliance-led environment.

What You Will Do:

● Make accurate credit assessments for both personal and commercial lending, reviewing financial statements, credit reports, business plans, and relevant industry information.

● Deliver sound lending decisions in line with this company’s credit policy, risk appetite, and regulatory guidelines.

● Resolve dealer queries on credit applications, processes, and policies via phone and email.

● Collaborate with internal teams such as sales, operations, and collections, and share underwriting decisions clearly with external partners.

● Ensure every underwriting activity meets legal, regulatory, and internal compliance requirements.

● Support continuous improvement by contributing ideas to strengthen underwriting processes and policies.

What You Will Bring:

● Resilience and adaptability in a fast-paced contact centre environment.

● A strong interest in finance, credit underwriting, and financial analysis.

● Confidence working with financial information, including P&L, balance sheets, cash flow and key ratios.

● Excellent attention to detail and the ability to interpret information quickly and accurately.

● Strong problem-solving skills, with the ability to make reasoned decisions under pressure.

● Clear communication skills, capable of explaining complex concepts in a straightforward way to different audiences.

This Dealer Services Agent position plays a vital part in this company’s mission to provide innovative, customer-focused vehicle financing solutions. By assessing creditworthiness responsibly and resolving dealer queries efficiently, the role helps maintain a high-quality service for customers and supports growth across retail and commercial markets, all while operating within a robust compliance framework.

Location:

Based in Manchester, the role will involve hybrid working with a minimum of 3 days per week on site, with flexibility on required office days. During the initial training period, the role will be fully based on site.

Interested?

If the Dealer Services Agent role sounds like a great fit, apply now and take the next step in your underwriting career within the automotive finance industry.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Employee Relations Operations Administrator

Reference: 37111788

Umbrella Rate: £21.95/hr

Location: Castle Bromwich

Are you ready to take your career to the next level within a dynamic and fast-paced environment? This is your chance to join a forward-thinking company as an Employee Relations Operations Administrator and make a real impact. This role offers a unique opportunity to enhance your HR expertise while contributing to meaningful outcomes in the manufacturing sector. If you're looking for a role that combines professional development, collaboration, and the chance to truly make a difference, this could be the perfect fit for you.

What You Will Do:

• Provide professional HR support to manufacturing facilities across the West Midlands, with a focus on absence management.
• Manage short- and long-term absence cases, implementing tailored support measures to improve employee outcomes.
• Deliver absence management training to stakeholders, empowering them to manage attendance effectively.
• Collaborate with Employee Relations Administrators to align policies, standardise best practices, and contribute to key projects.
• Partner with Occupational Health services to ensure timely interventions and reduced absence durations.
• Promote and encourage the use of wellbeing resources to drive positive employee support and outcomes.

What You Will Bring:

• A customer-focused mindset with a commitment to delivering high-quality HR support.
• Exceptional organisational skills, with the ability to prioritise effectively in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• The ability to work autonomously and use initiative to meet challenging deadlines.
• A keen eye for detail and a proactive approach to continuous improvement.

This company is committed to fostering a collaborative and supportive work environment. By joining as an Employee Relations Operations Administrator, you will play a vital role in shaping a workplace culture that values integrity, growth, and unity. Your contributions will help drive operational success and ensure employees are supported in their journey.

Interested?

Don’t miss this opportunity to advance your career and make a difference. Apply now to become an Employee Relations Operations Administrator and take the next step in your professional journey!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Employee Relations Operations Administrator

Reference: 37111710 

Umbrella Rate: £23.69/hr (Inside IR35)

Location: Solihull

Are you ready to take the next step in your HR career and make a real impact within a dynamic manufacturing environment? This is your chance to join a company that values growth, collaboration, and excellence. As an Employee Relations Operations Administrator, you'll play a pivotal role in shaping the workplace experience by supporting absence management and employee wellbeing across key manufacturing facilities in the West Midlands. With professional training provided and a focus on personal development, this is an unmissable opportunity to enhance your skills while contributing to the success of a globally recognised organisation.

What You Will Do:

• Provide expert support for absence management cases, ensuring timely interventions and tailored solutions to improve attendance.
• Collaborate with Occupational Health services to implement effective support plans and reduce absence durations.
• Deliver absence management training to stakeholders, empowering them with the skills to manage attendance effectively.
• Promote wellbeing resources such as Employee Assistance Programmes and other support tools to enhance employee outcomes.
• Work closely with cross-functional teams to analyse data, identify trends, and inform decision-making.
• Contribute to the continuous improvement of Employee Relations processes and policies to drive operational excellence.

What You Will Bring:

• Strong organisational skills with the ability to manage a varied workload and meet deadlines.
• Excellent communication skills, capable of explaining complex information clearly and confidently.
• A customer-focused mindset with a commitment to delivering high-quality HR support.
• Resilience and adaptability to thrive in a fast-paced manufacturing environment.
• A proactive approach to problem-solving and a keen eye for detail.

This role is vital in supporting the company's mission to foster a workplace culture built on integrity, unity, and growth. By contributing to key operational outcomes, you’ll help ensure that employees feel valued, supported, and empowered to succeed. If you're passionate about making a difference and eager to develop your expertise in Employee Relations, this is the perfect opportunity for you.

Interested?

Don’t miss the chance to elevate your career as an Employee Relations Operations Administrator. Apply today and take the first step towards a rewarding and impactful role!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

HR Case Management Advisor

Reference: 37440925

Umbrella Rate: £23.69/hr (Inside IR35)

Location: Solihull

Are you experienced in using case management or ticketing systems within a HR, Payroll or shared services environment? Take your next step in your customer service and case management career with a standout opportunity. The HR Case Management Advisor role offers a supportive, process-driven environment where your communication skills and attention to detail genuinely make a difference. This Case Management Advisor position blends employee and manager enquiry handling with high-quality record keeping, clear service standards, and meaningful collaboration across People functions, Payroll and Workforce Operations. If you enjoy problem-solving, keeping things organised, and delivering reassurance through to resolution, the Case Management Advisor role is built for you.

What You Will Do:

● Manage a portfolio of employee and manager cases from receipt through to resolution.
● Log, categorise, prioritise, and update case details accurately within the case management system.
● Investigate enquiries thoroughly and resolve them in line with agreed procedures and service levels.
● Escalate complex matters to specialist teams when required, ensuring the right support at the right time.
● Proactively monitor open cases and follow up to drive timely closure.
● Maintain compliance, including GDPR-minded record keeping and auditable documentation throughout each case.

What You Will Bring:

● Experience working within case management, customer service, HR, Payroll, or shared services, handling enquiries end to end.
● Strong investigation and problem-solving skills, with the confidence to manage multiple priorities and deadlines.
● Excellent written and verbal communication skills, plus the ability to provide clear guidance and set expectations.
● Good working knowledge of data protection and confidentiality requirements.
● Experience using case management or ticketing systems, with a strong attention to detail and accuracy.

In this Case Management Advisor role, you contribute directly to a high-performing, people-focused service model by turning questions into clear answers and actionable outcomes. The work supports the organisation’s wider goals by strengthening customer experience, ensuring compliance, and keeping internal teams connected through reliable case coordination. Every time a case moves from 'received' to 'resolved', the Case Management Advisor role helps protect quality standards and drives continuous improvement in how enquiries are handled across the HR and payroll landscape. 

Interested?

If you’re excited by the Case Management Advisor role and want to apply your skills in a structured, supportive environment, don’t hesitate to apply today, and take the next confident step in your case management career.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

CRM Campaign Automation Specialist

Reference: 37419054

Umbrella Rate: £30.22/hr (Inside IR35)

FTC: 12 months

Do you have experience of working in CRM or campaign strategy, with expertise in multi-channel campaign activation? As a CRM Campaign Automation Specialist, you will play a pivotal role in shaping strategic, modern luxury communications across the full client lifecycle for iconic brands, defining meaningful touchpoints and supporting the future direction of client experience. If campaign activation, customer journeys and data-led storytelling are your strengths, the CRM Campaign Automation Specialist opportunity is built for you.

What You Will Do:

• Support the implementation of the Global Contact Strategy, ensuring alignment with the Client Experience Framework
• Help deliver global strategic omni-channel communications programmes across the end-to-end client lifecycle
• Assist with rolling out global communications programmes across markets, driving best-practice campaign activation
• Collaborate with key stakeholders to maintain strong relationships through regular engagement and clear communication
• Contribute to continuous improvement through data-led reporting that strengthens personalised, strategic communications
• Bring customer journeys to life by mapping touchpoints and helping optimise or rationalise messaging for better personalisation

What You Will Bring:

• Experience in CRM or campaign strategy, with a strong understanding of multi-channel campaign activation
• Proven ability to map customer journeys and optimise touchpoints to improve personalisation
• A genuine appreciation of data as a key enabler of insight-led communications
• Excellent written and spoken communication skills, with confidence in simplifying complex topics
• Practical knowledge of Salesforce Marketing Cloud Studios is desirable, and experience working in Agile environments is beneficial

This CRM Campaign Automation Specialist role supports the company’s ambition to deliver seamless, consistent and personalised communications across multiple channels. Working in brand management and campaign activation, you’ll help elevate customer journeys and support the development of meaningful touchpoints that feel modern, relevant, and genuinely customer-centred. Every contribution here strengthens communication quality, reinforces best practice, and helps improve the way clients experience engagement across their lifecycle.

Location:

The CRM Campaign Automation Specialist role is based in Gaydon, offering hybrid working involving a minimum of 2 days per week on site.

Interested?

Apply now to start shaping luxury communications from day one.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Procurement Specialist

Reference: 37398531

Umbrella Rate: £40.88/hr (Inside IR35)

Do you have capital equipment procurement experience within an automotive OEM or supplier? This Procurement Specialist position offers the chance to drive strategic sourcing outcomes, shape supplier relationships, and contribute directly to a strong savings agenda. If category management, negotiation, and contract governance are where you thrive, this Procurement Specialist role is an excellent fit.

What You Will Do:

• Deliver Strategic Category Plan (SCP) creation and execution through the sourcing process
• Lead complex supplier negotiations, including legal and financial approvals pre-Contract or Purchase Order
• Apply a Total Cost of Ownership approach to support sourcing decisions and agreed targets
• Manage contract and supplier relationship governance, including supplier business reviews and action tracking
• Support change management for contracts and Purchase Orders, ensuring accuracy and control
• Contribute to savings programme delivery and relevant financial reconciliation and contract audit/reviews

What You Will Bring:

• A degree or equivalent experience, with automotive OEM or supplier experience and capital equipment category knowledge
• Proven commercial awareness and strong negotiation capability, with confidence handling supplier discussions
• Solid understanding of category management principles and strategic sourcing within procurement functions
• Experience in contract management and supplier relationship management, ideally in an operational procurement setting
• Strong communication skills and the ability to collaborate effectively across functions, including finance and key stakeholders

This Procurement Specialist role sits within the procurement and sourcing function, supporting a demanding and fast-moving environment where quality, compliance, and commercial outcomes matter. By strengthening sourcing execution, improving supplier performance through structured reviews, and maintaining disciplined contract governance, this Procurement Specialist position helps the wider business deliver efficient, dependable procurement results aligned to performance expectations and continuous improvement.

Location:

This Procurement Specialist role is based at Gaydon.

Interested?

Don’t miss the opportunity to bring your procurement expertise to a confirmed IR35 position and make a tangible impact. Apply now for this Procurement Specialist role and take the next step in your contracting journey.

Please note that part-time and full time positions are available for this position.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.