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Technical Support Engineer - Be the Voice Behind the Solution

Warwick, onsite, modern office environment

Basic salary between £27,000 and £35,000

Why join?

They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential - including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry

You'll be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing year on year - this could be the opportunity you've been waiting for.

What you'll be doing

You'll start strong with an immersive technical training programme, where you'll learn everything there is to know about the electrical and mechanical engineering that powers their products. You'll be coached by experts in a friendly, classroom-based environment to get you up to speed quickly and confidently.

Then, you'll hit the ground running by:

• Delivering expert-level telephone support to field engineers needing fast, reliable help during installations, repairs, or troubleshooting
• Building rapport under pressure - keeping calm, empathetic, and focused when customers need you most
• Advising on replacement parts and quotations during support calls to streamline issue resolution
• Assisting colleagues across the business with your technical knowledge and engineering insights
• Getting involved in technical projects and contributing to internal training initiatives

What's in it for you?

They know how to take care of their people. Here's what you can look forward to:

• A full, structured induction and high-quality technical training from day one
• Competitive salary based on experience
• 5% employer pension contribution
• 25 days' holiday (plus bank holidays) after probation
• Life assurance and private medical insurance
• Annual sales-related bonus
• Company sick pay scheme
• Cycle to work scheme and long service rewards
• Employee assistance programme
• Free on-site parking and complimentary hot drinks
• Regular social events and a genuinely friendly team environment

Who we're looking for

You don't need years of experience - just the right mindset and technical foundations:

• GCSEs in Maths and English (Grade C/4 or above)
• Engineering qualifications to at least Level 3 (A-Level, BTEC, etc.) or higher in a technical discipline
• A natural problem solver with an analytical mindset
• Calm and confident communicator who thrives under pressure
• Team player with a passion for helping others
• Previous exposure to electrical or mechanical engineering is a bonus

The company does not offer visa sponsorship for overseas candidates

Ready to take the next step?

Please apply for further discussion

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Are you ready to elevate your career as a Controls Engineer? This is your chance to join a forward-thinking company that specialises in creating bespoke automation solutions for a variety of industries. With a strong focus on innovation, teamwork, and delivering exceptional results, this company offers an inspiring work environment where your expertise will truly make a difference. Enjoy competitive compensation, private healthcare for you and your family, and the opportunity to work on cutting-edge projects both in the UK and internationally. If you’re looking for a role that challenges and rewards you in equal measure, this is it.

What You Will Do:

• Design and program PLCs, touchscreens, SCADA systems, and industrial networks (Allen Bradley and Siemens experience essential).
• Collaborate closely with mechanical and electrical engineers to deliver complete turnkey automation solutions.
• Oversee the installation and commissioning of bespoke control systems at customer sites.
• Provide service and fault-finding support for existing systems, ensuring optimal performance.
• Manage customer projects from conception to completion, ensuring satisfaction and adherence to timelines.
• Mentor and train team members in control systems, fostering a culture of continuous improvement.

What You Will Bring:

• Proven expertise in industrial control systems and manufacturing processes. • Strong programming skills in Allen Bradley and Siemens PLCs, with a solid understanding of industrial networks like EtherNET and ProfiNET.
• A proactive, problem-solving mindset with the ability to work autonomously and as part of a team.
• Flexibility to travel within the UK and internationally, with a valid passport for unrestricted travel to North America.
• A full UK driving licence and the ability to commute to a rural office location.

Current or recent experience as automation engineer, PLC programmer or electrical engineer

This role is at the heart of a company that values innovation, commitment, and a "make it happen" attitude. By joining this team, you will play a crucial part in delivering bespoke automation solutions that transform customer operations. The company prides itself on its strong values, collaborative culture, and rewarding those who go the extra mile. This is a place where your skills will be recognised, and your career will flourish.

In Return:

• £48-55K 
• Private healthcare including partner/child dependants & Contributory pension
• 21 days holiday + Bank holidays

Location:

The role is based between Cheltenham and Tewkesbury in a rural setting, requiring your own transport. On-site work at customer locations across the UK, Europe, USA, and Canada is also part of the role.

Interested?:

If you’re ready to take on this exciting opportunity as a Controls Engineer, don’t wait. Apply now and start your journey towards a fulfilling and dynamic career.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

JOB SPECIFICATION TECHNICAL SERVICE ENGINEER Date : January 2025 The Engineering Technology Group based on the prestigious Wellesbourne Distribution Park is actively seeking an experienced and professional Technical Support Engineer to join the team. The successful applicant will be required to carry out installations, service and breakdown requests, deliver first class customer care and positively represent the ETG brand at all times. Development and training opportunities will be available. Responsibilities: - To communicate positively and efficiently with the Service Desk. - To visit customer sites to install, service and repair machines. - Leave jobs in full working order and liaise with customers. - At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies. - To feedback to the Service Desk problems/issues on site. - When the job/customer dictates, there could be a requirement to lodge away from home. Requirements: - Ability to install, service and repair CNC machines and equipment. - Ability to fault find, diagnose and correct errors as identified on CNC machine tools. - Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies. - A team player with the ability to work on own initiative and problem solve. - Knowledge of part identification and understanding of engineering drawings. - Mechanical and electrical qualifications/experience. - PLC knowledge. - Excellent customer service, communication and organisational skills. - PC literate. - Previous experience of a service team environment. Benefits: Competitive Salary Fully Funded Company Vehicle Company Pension Scheme Company Sick Pay Scheme Private Healthcare/Life Cover/EAP 26 days holiday per annum If you think you have what it takes, then do not hesitate to submit your CV with a covering letter telling us a bit about yourself to Jen Cross - Group HR Officer at Unit 16, Wellesbourne Distribution Park, Wellesbourne, Warwickshire CV35 9JY or email jcross@engtechgroup.com attaching the requested documentation. Closing Date: N/A We are an Equal Opportunities Employer and look forward to hearing from you

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.