Client Experience Advisor

Client Experience Advisor

Umbrella Rate: £23.31/hr (Inside IR35)

Are you ready to take your career to the next level in a fast-paced, dynamic, and client-focused environment? This exciting opportunity as a Client Experience Advisor offers the chance to be part of a team that delivers exceptional service to discerning clients. With a focus on modern luxury, this role provides the perfect platform for individuals who are passionate about creating memorable experiences and driving client satisfaction.

What You Will Do:

• Offer exceptional client support across various communication channels such as telephone, online chat, social media, and email.
• Build strong rapport with clients and retail teams, ensuring queries are resolved effectively and efficiently.
• Manage inbound and outbound client and retailer interactions, aiming to deliver first-point resolutions whenever possible.
• Identify and manage complaints on initial contact and deliver robust solutions with the client at the heart of every decision.
• Collaborate with various business functions, retail networks, and third-party service providers to drive client experience improvements.
• Maintain accurate client data and champion data protection compliance while identifying opportunities for process improvement.

What You Will Bring:

• A client-first mindset with a passion for delivering personalised, seamless, and dependable experiences.
• Resilience, energy, and enthusiasm to thrive in a high-pressure, dynamic environment.
• Strong communication skills, both written and verbal, with the ability to handle diverse client needs.
• Technological savvy and the ability to navigate multiple client management systems.
• Exceptional problem-solving and decision-making skills, coupled with attention to detail and time management abilities.

This role is pivotal in supporting the company’s vision of creating the world’s most desirable, modern luxury brands. As a Client Experience Advisor, you will play a key role in enhancing client loyalty and retention while contributing to the company’s goals of delivering outstanding service and solutions. Your ability to identify opportunities for improvement and implement change will be highly valued, making you an integral part of the team.

Location:

This hybrid role is based at Whitley, offering a hybrid working structure.

Interested?

Don’t miss the opportunity to be part of a team that is redefining client experiences in the luxury sector. Apply today and take the first step towards an inspiring and rewarding career as a Client Experience Advisor.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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