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Client Experience Advisor

Reference: 37168100 / 37168308 / 37168163

Umbrella Rate: £24.16/hr (Inside IR35)

Are you ready to elevate your career in customer service and be part of a company that delivers exceptional experiences to its clients? This is your chance to step into the role of Client Experience Advisor and play a pivotal part in shaping unforgettable moments for discerning customers. This company is renowned for its commitment to modern luxury and innovation, offering you the opportunity to work in a fast-paced, energetic environment where your skills and dedication will truly shine. With hybrid working options and a supportive team, this role is perfect for those who thrive on delivering excellence and making a difference.

What You Will Do:

• Manage inbound and outbound client and retailer contact across multiple communication channels, including phone, email, chat, and social media.
• Build rapport with clients and retail teams, ensuring queries are resolved efficiently and with exceptional service.
• Act as a knowledgeable expert on the company’s products and services, delivering solutions that embody modern luxury.
• Handle complaints with professionalism and care, aiming to achieve a first-point resolution.
• Identify and implement opportunities for process improvement, enhancing client experience across the business.
• Maintain accurate client data in customer management systems while ensuring compliance with data protection regulations.

What You Will Bring:

• A client-first mindset with a passion for delivering personalised, seamless, and dependable experiences.
• Strong communication skills, both written and verbal, with the ability to engage across various platforms.
• Resilience and enthusiasm to deliver results under pressure while maintaining a positive attitude.
• Proven problem-solving and decision-making skills, with a focus on finding robust solutions.
• Technological savvy and the ability to navigate multiple client management tools effectively.

This company is dedicated to creating the world’s most desirable modern luxury brands, and the Client Experience Advisor role is at the heart of that mission. By joining this team, you will contribute to delivering outstanding service that drives client loyalty and retention. The role offers a unique opportunity to collaborate across various business functions, retailer networks, and third-party providers, ensuring clients receive the highest standard of care and attention.

Location:

This role is based at Whitley, with hybrid working options available following an initial training period.

Interested?

Don’t miss this opportunity to be part of a team that’s redefining client experience. Apply now to become a Client Experience Advisor and take the next step in your career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Customer Service Representative

References: 37059535 / 37059402

Umbrella Rate: £23.86/hr (Inside IR35)

Are you passionate about delivering exceptional customer service and looking to take your career to the next level? This is your chance to join an innovative and forward-thinking company that values excellence and places customer satisfaction at the heart of its operations. As a Customer Service Representative, you’ll be stepping into a dynamic role where your skills will make a real impact. This company offers an inspiring environment, competitive pay, and the opportunity to be part of a team that thrives on solving challenges and exceeding expectations.

What You Will Do:

• Provide outstanding customer service and support via phone, online chat, or text, ensuring every interaction leaves customers satisfied.
• Respond to a high volume of low-complexity enquiries with efficiency and professionalism.
• Analyse and resolve customer issues in response to higher complexity enquiries, ensuring timely and effective solutions.
• Act as a liaison between customers, production, and distribution teams to manage specific customer orders.
• Deliver technical and non-technical support in a walk-in service centre, fostering a positive customer experience.
• Work independently with general supervision, solving problems and influencing outcomes within your area of expertise.

What You Will Bring:

• Proven experience as a Customer Service Representative or in a similar customer-focused role.
• Strong problem-solving skills and the ability to handle both routine and complex customer enquiries.
• Excellent communication skills, both verbal and written, with a professional and empathetic approach.
• Ability to work independently, demonstrating initiative and reliability.
• A positive attitude and commitment to delivering exceptional service to customers.

As a Customer Service Representative, you’ll play a vital role in supporting the company’s mission to provide top-tier service to its customers. Your contributions will directly enhance customer satisfaction and strengthen the company’s reputation for excellence. This position is ideal for someone who enjoys working in a fast-paced environment, where every day brings new opportunities to learn and grow.

Location:

This role is based in Whitley, Coventry.

Interested?

Don’t miss out on this fantastic opportunity to make a difference as a Customer Service Representative. Apply today and take the first step towards an exciting and rewarding career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Commercial Lawyer – Automotive Supply Chain

37121326

Umbrella Rate: £39.19/hr (Inside IR35)

Maternity Cover Contract running until January 2027

Are you ready to take on a rewarding and challenging role that places you at the heart of global legal decision-making? This is your chance to join a dynamic and forward-thinking organisation as a Commercial Lawyer. With a focus on high-value international disputes and commercial contracts, this role offers you the opportunity to make a significant impact while working in a fast-paced and stimulating environment. If you thrive on solving complex legal challenges and enjoy working with global stakeholders, this could be the perfect next step in your career.

What You Will Do:

• Provide expert legal support on global supply chain matters, focusing on commercial contracts and dispute resolution.
• Advise on high-value, complex international disputes, including mediation, arbitration, and court proceedings.
• Collaborate with internal and external stakeholders to negotiate and influence optimal resolutions.
• Develop and deliver training, policies, and guidelines to enhance legal awareness and support continuous improvement.
• Draft, review, and amend agreements and precedent documents to ensure legal compliance and business alignment.
• Manage external legal counsel globally when required, ensuring efficient delivery and budget management.
• Conduct legal research and stay updated on legislative and industry changes to provide aligned and pragmatic advice.

What You Will Bring:

• Qualification to practise law in England & Wales, with strong experience in commercial contracts and dispute resolution.
• Expertise in handling claims through mediation, arbitration, and court proceedings.
• High commercial acumen and the ability to deliver quick, pragmatic, and creative legal solutions.
• Proven ability to manage a high workload and meet critical deadlines in a fast-paced environment.
• Experience gained in a reputable private practice firm and/or in-house legal team, ideally with exposure to global businesses.

This role is critical to the company’s mission of ensuring continuity of supply and resolving global supply-related matters. By joining this organisation, you will play a pivotal role in protecting its legal interests and supporting its ambitious goals in the automotive and manufacturing sectors. This is a chance to be part of an innovative and highly respected team where your expertise will be valued and your contributions will make a real difference.

Location:

This role is based in Gaydon, a location that offers a blend of professional opportunity and a pleasant working environment.

Interested?

If this exciting Commercial Lawyer opportunity aligns with your career aspirations, don’t hesitate to take the next step. Apply now and let your legal expertise shine in a role that promises challenge, growth, and the chance to make a real impact.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Electrical Engineering PVT Engineer

37112906

Umbrella Rate: £32.98/hr (Inside IR35)

Are you ready to take your career to the next level? This is your chance to join a dynamic and innovative environment as an Electrical Engineering PVT Engineer. You’ll be working in a fast-paced setting where your skills will directly contribute to delivering world-class performance in the automotive industry. If you thrive on solving complex challenges and want to make a tangible impact, this role offers the perfect opportunity for professional growth and development.

What You Will Do:

• Tackle electrical system quality issues affecting vehicle assembly and customer satisfaction.
• Collaborate on systems such as control modules, software, switches, and electrical wiring harnesses.
• Monitor quality metrics to identify emerging issues and apply problem-solving tools to resolve them.
• Develop containment solutions and assist in implementing design changes to improve system performance.
• Work towards achieving and exceeding quality targets for vehicle lines.
• Contribute to the drive for world-class standards within the automotive sector.

What You Will Bring:

• Proficiency in problem-solving tools and processes within an engineering context.
• Technical understanding of electrical systems, including control module software and wiring harnesses.
• Capability to use diagnostic tools to interrogate vehicle electrical systems via the CAN network.
• Previous experience in plant vehicle quality operations or engineering delivery of electrical systems.
• Ability to deliver clear, metric-based presentations and cross-functional coordination skills.

This company is dedicated to innovation and excellence within the automotive industry. As an Electrical Engineering PVT Engineer, you’ll play a crucial role in bridging the gap between engineering and manufacturing, ensuring quality and reliability in every aspect of the process. Your contributions will help drive the company’s mission to deliver exceptional products and customer satisfaction.

Location: 

This role is based fully on site at the Halewood Assembly Plant in Merseyside, a hub of automotive expertise and production.

Interested? 

If you’re ready to make an impact and bring your expertise to a forward-thinking team, apply today to become an Electrical Engineering PVT Engineer. Don’t miss this opportunity to advance your career in the automotive industry!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Advanced Vehicle Efficiency Attribute Leader

Reference: 36876770

Umbrella Rate: £33.99/hr (Inside IR35)

Are you ready to take the lead in shaping the future of vehicle efficiency? This exciting opportunity as an Advanced Vehicle Efficiency Attribute Leader offers the chance to work on innovative projects that push the boundaries of modern luxury and engineering excellence. Joining this company means contributing to groundbreaking developments in the automotive industry, where your expertise will drive real-world impact and sustainable solutions. If you're passionate about data-driven decision-making and delivering intelligent, optimised energy solutions, this is the role you've been waiting for.

What You Will Do:

• Support the Efficiency Product Owner in delivering optimised energy nodes to achieve vehicle efficiency attributes such as driving range and energy consumption.
• Collaborate with diverse stakeholders and engineers during the initial phases of vehicle development.
• Identify risks and opportunities using robust data analysis to influence business decisions and engineering direction.
• Conduct strategic target setting for vehicle efficiency attributes, including competitive benchmarking and customer feedback analysis.
• Coordinate virtual verifications and data analysis to ensure alignment with programme objectives.
• Contribute to tools and methods development projects when programme delivery allows.

What You Will Bring:

• Strong technical understanding of vehicle energy nodes and their impact on efficiency and driving range.
• Significant experience in delivering vehicle attributes or systems.
• Proven ability to use data and visualisations to present complex risks and opportunities effectively.
• Excellent communication skills to articulate technical concepts clearly and concisely.
• Self-motivation and independence, with the ability to deliver value autonomously within an Agile framework.

As an Advanced Vehicle Efficiency Attribute Leader, your work will contribute to the company’s vision of delivering cutting-edge solutions that align with customer expectations and legislative requirements. This role is integral to shaping the future of vehicle efficiency, ensuring the company remains at the forefront of the automotive industry.

Location:

This role is based in Gaydon, a hub of innovation and excellence in the heart of the UK automotive industry.

Interested?

Don’t miss the chance to be part of this transformative journey. Apply now and take the next step in your career as an Advanced Vehicle Efficiency Attribute Leader. Let’s drive innovation together!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Vehicle Efficiency Attribute Leader

Reference: 37092772

Umbrella Rate: £33.99/hr (Inside IR35)

Are you ready to take the lead in shaping the future of vehicle efficiency? This is your opportunity to join a forward-thinking company that is redefining the automotive industry. As a Vehicle Efficiency Attribute Leader, you will play a pivotal role in delivering innovative solutions that enhance driving range, energy consumption, and emissions, contributing to a modern luxury experience. This role offers the chance to collaborate with industry leaders, work on cutting-edge projects, and make a significant impact in a dynamic and inspiring environment.

What You Will Do:

• Support the Efficiency Product Owner in delivering key Vehicle Efficiency attributes, including driving range, energy consumption, fuel economy, and CO2 emissions.

• Ensure attribute requirements align with system and sub-system specifications.

• Cascade and arbitrate targets for energy nodes such as aerodynamics, weight, powertrain efficiency, and climate systems.

• Collaborate with stakeholders and engineers to ensure programme delivery against the company’s Quality Operating Schedule.

• Identify risks and opportunities using robust data analysis to influence business decisions and engineering direction.

• Contribute to the development of tools and methods that support vehicle efficiency attribute advancements.

What You Will Bring:

• Strong technical engineering background and a structured approach to problem-solving.

• Significant experience in vehicle attribute or system delivery.

• Detailed knowledge of vehicle efficiency legislative homologation and certification methods, processes and implementation.

• Technical understanding of vehicle energy nodes and their impact on emissions, consumption, and range.

• Exceptional presentation skills with the ability to articulate complex data in an accessible manner.
• Applicants should be educated to Degree level (ideally with a focus on Mechanical or System Engineering) with significant relevant industrial experience.

This role is integral to the company’s mission to deliver modern luxury experiences while pushing the boundaries of vehicle efficiency. By joining this team, you will contribute to strategic technology roadmaps and ensure that efficiency attributes align with customer trends and legislative requirements.

Location:

This role is based in Gaydon, offering a unique opportunity to work at the heart of automotive innovation.

Interested?

If you’re ready to drive change and take your career to the next level, apply now to become a Vehicle Efficiency Attribute Leader. Don’t miss the chance to be part of a company that’s shaping the future of mobility.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.