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Quality Manager
Location: Telford
Salary: Competitive Salary
Working hours: Monday to Friday, 8:45am–5:00pm
Overview:
Are you an experienced Quality Manager with a background in manufacturing? Do you have experience managing quality management systems, conducting audits, improving processes and maintaining high standards of quality and hygiene?
We are recruiting a Quality Manager (Quality & Hygiene) to take responsibility for quality systems, compliance and continuous improvement within a manufacturing environment. Reporting to the Operations Director, you will lead a team of three Quality Assurance Assistants, ensuring products meet internal standards, customer expectations and applicable legal requirements.
This is an opportunity for an experienced Quality Assurance Manager, Quality Systems Manager or Manufacturing Quality Manager to take ownership of quality processes, support operational performance and drive improvements across the business.
The Role:
As Quality Manager, you will be responsible for maintaining and developing the company’s quality management systems, managing audits and ensuring effective quality and hygiene controls are in place throughout the business.
Your responsibilities will include:
- Quality Management Systems: Maintain, review and continuously improve quality management systems (QMS), procedures and documentation.
- Auditing and Compliance: Plan and manage internal quality audits, monitor compliance across departments and support external audit requirements, including BRC.
- Non-Conformance Management: Investigate quality issues, manage non-conformances and implement appropriate corrective actions.
- Root Cause Analysis: Identify the underlying causes of quality issues and drive effective corrective action and continuous improvement.
- Customer Complaints: Manage customer complaints, investigations, records and follow-up actions.
- Quality and Hygiene Standards: Identify quality and hygiene risks, report findings and ensure appropriate corrective measures are implemented.
- Procedures and SOPs: Develop, implement and maintain standard operating procedures (SOPs), quality processes and supporting documentation.
- Training and Development: Deliver quality induction training and promote awareness of quality standards throughout the business.
- Team Leadership: Manage, support and develop three Quality Assurance Assistants, providing guidance and maintaining departmental standards.
- Customer and Supplier Relationships: Attend customer and supplier meetings as required, including occasional international travel.
- Continuous Improvement: Identify opportunities to improve quality systems, policies, processes and overall performance.
About You:
We are looking for a practical, organised and customer-focused quality professional who can combine technical knowledge with effective team leadership.
You will ideally have:
- At least three years’ experience in a Quality and Hygiene Manager or comparable quality management role.
- Experience working within FMCG manufacturing.
- Strong knowledge and practical experience of quality management systems (QMS).
- Experience planning, conducting or managing internal audits and supporting external audits.
- Experience developing and implementing procedures, SOPs and quality systems.
- Proven experience investigating non-conformances, carrying out root cause analysis and managing corrective actions.
- The ability to analyse quality data, identify trends and support evidence-based decisions.
- Good IT skills, including Microsoft Office and quality management systems.
- Strong written and verbal communication skills.
- The ability to lead, coach and develop a team while working collaboratively with operational colleagues.
- Desirable: Experience with BRC or BRCGS standards and audit requirements.
What We Offer:
- 25 days’ annual leave, plus an additional non-contractual day off for your birthday.
- 10% bonus scheme based on personal and company performance.
- Individual private healthcare.
- Healthcare cash plan.
- Company pension.
- Length-of-service awards.
- Monday-to-Friday working hours, 8:45am–5:00pm, with a 45-minute unpaid lunch break.
Apply Now:
If you have experience in quality management within FMCG manufacturing and are ready to take ownership of quality systems, compliance, hygiene standards and team development, we would like to hear from you.
Apply today to find out more about this Quality Manager opportunity.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
7213075 – Lee Elwell