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HR Advisor (Contact Centre)
Reference: 37537607
Umbrella Rate: £28.54/hr (Inside IR35)
Contract running until October 2027
Do you have experience of working in an HR employee advisory role? Unlock a rewarding role as an HR Consultant, delivering great service in HR Direct and shaping confident, consistent outcomes for UK colleagues. As an HR Consultant, you will be the trusted first point of contact for employee questions, turning complex HR queries into clear guidance, timely resolutions, and a genuinely positive experience. This HR Advisor/Consultant role offers hybrid flexibility from Whitley, Coventry, an engaging, fast-paced contact centre environment, and clear performance goals focused on quality, service levels, and employee satisfaction.
What You Will Do:
• Provide first-line HR advice by phone, email, portal and virtual chat, resolving enquiries across HR processes and policies.
• Understand employee circumstances, identify the correct policy, and help colleagues apply it with confidence.
• Manage and triage inbound tickets and escalations from the HR Virtual Assistant, ensuring strong first-contact resolution.
• Pull absence reports and maintain the daily inbox for non-employee queries, supporting smooth HR Direct operations.
• Coach and advise managers on applying employment policies appropriately, using knowledge of UK employment law to minimise risk.
• Work collaboratively with wider HR teams, supporting continuous improvements to policy deployment and service delivery.
What You Will Bring:
• Prior experience in an HR employee advisory or contact centre style role, with strong generalist HR knowledge.
• Good working understanding of UK employment law, including disciplinary, grievances, absence management and performance.
• Excellent communication skills, with the ability to explain complex information clearly and professionally in writing and verbally.
• Strong IT literacy, including Microsoft Word, PowerPoint and Excel, plus comfort with ticketing and case management workflows.
• A customer-first, problem-solving approach, with resilience and tenacity in a high-volume environment.
This HR role contributes directly to this company’s goals by strengthening first-contact resolution, delivering reliable HR services with clear service level standards, and supporting an employee experience built on transparency and dependability. The role sits within the HR Direct contact centre within the wider HR function, helping ensure consistent, high-quality responses and driving continuous improvement across HR processes.
Location:
Based in Whitley, Coventry, with hybrid working 2-3 days per week on site.
Interested?
If you’re excited by a people-focused, high-impact HR Advisor opportunity with clear KPIs and meaningful influence, apply now to be considered.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
7125154 – Ellie Ebbage