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A growing FMCG manufacturer are looking for a Customer Service Coordinator working closely with the Customer Support Manager, managing customer orders, dealing with supply chain issues and managing customer complaints. This role is perfect for someone who thrives on building strong relationships with commercial customers and ensuring seamless delivery of services.
Salary £28,000 to £30,000 plus Benefits
This role is initially a 6 Month Fixed Term Contract.
What You Will Do:
– Communicate pro actively with customers regarding order amendments, shortages, and delivery updates.
– Collaborate closely with logistics providers to ensure stock availability and timely order fulfilment.
– Process customer orders efficiently and monitor stock levels to meet demand.
– Maintain and update customer stock trackers and order schedules.
– Download EPOS data from retailers and transfer information into Excel spreadsheets for analysis.
– Prepare customs paperwork, including commercial invoices for export customers.
What You Will Bring:
– Strong organisational skills and attention to detail.
– Proven experience in customer service or order processing, ideally within a commercial setting.
– Proficiency in Microsoft Excel and the ability to work with EPOS data.
– Excellent communication skills and the ability to build rapport with customers and logistics providers.
– A proactive approach to problem-solving and delivering results.
– An understanding of supply chain processes.
This company is committed to ensuring customers receive their orders on time and in full, reflecting its dedication to operational excellence and customer satisfaction. As a Customer Service Coordinator, you’ll be at the heart of this mission, helping to streamline processes and deliver exceptional service to commercial clients.
Location:
This role is based in Leeds, offering a convenient location for professionals in the area.
Interested?:
Don’t miss this opportunity to advance your career in a rewarding and impactful role. Apply now to become a **Customer Service Coordinator** and help drive success in a thriving organisation!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
7072027 – James Randall