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Service and Technical Support Engineer – PA
Our client is a globally positioned designer, manufacturer and supplier of ‘wet lead acid battery’ capital manufacturing equipment which is used by a variety of battery manufactures. In support of existing key account relationships and direct onsite service support in the Pennsylvania – USA area, they are seeking a Service and Technical Support Engineer – ideally near Kutztown.
Reporting directly to the Service Manager and working closely with US and UK based teams, the Service and Technical Support Engineer will be involved in the setting up/commissioning, testing and performance management of the capital equipment on their customers’ site.
Key duties and responsibilities include:
- Assemble product development equipment and machinery to technical drawings provided.
- Modify parts and assemblies using hand & power tools such as drills, belt sanders & band saws.
- Apply experience and creativity to problem solving during build and test phases of development.
- Setting and testing of the full range of Battery Assembly equipment.
- Final testing and assembly of machinery in preparation of inspection and despatch.
- Installation and commissioning of company’s equipment.
- Training of customer’s staff at various levels at both the company and customer’s premises.
- Report writing and recommendations following all visits.
- Keep up to date expense claims and to uphold company’s expenses policy.
- Liaise with Sales, Production and Design teams in the US and UK.
- Provide training, coaching, and mentoring to other members of the team.
- National and some International Travel including weekend work where required.
- Ensure that all relevant machine documentation is always completed accurately.
- Identify opportunities for process, productivity, and quality improvements by highlighting issues.
- Adhere to and always apply all workplace management and rules consistently.
- Actively participate in improvement projects as required.
- Develop effective relationships with internal and external stakeholder, customers, and suppliers.
- Be consistent with corporate policies/procedures and legal obligations.
- Ensure that all Company policies and procedures are adhered to within operations.
- You may also be required to undertake additional tasks or duties from time to time.
Key skills, experience and qualifications sought:
- Have completed a recognised Engineering Apprenticeship and Educated to Diploma or Degree Level.
- Dual skilled and a proven track record of machine assembly and fault diagnosis.
- Able to use measuring equipment such as Micrometre & Vernier callipers with attention to detail.
- Able to read and interpret mechanical assembly drawings.
- Able to read and interpret pneumatic drawings and circuits.
- Fault find pneumatic circuits to component level.
- Understanding of electrical control circuits.
- Understanding of PLC Machine controls.
- Able to write concise informative reports and offer solutions to problems.
- Self-motivated, enthusiastic, and able to communicate at all levels, both orally and written.
- Must hold a Valid Identity Documents and be willing to travel Nationally and sometimes Internationally and be very flexible in terms of working hours and travel.
Note, specific experience of battery manufacturing equipment is not necessarily required. However, exposure from within this manufacturing environment would be ideal.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
6841664 – Matthew Heath