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Sales & Technical Support Engineer – Electrical / Automation Background
Location: Telford
Salary: £30,000 + Benefits + Career Progression
Step out of the factory and into a long-term technical career
We’re recruiting on behalf of a well-established and award-winning client in the electrical and automation sector. They’re looking for a technically-minded individual to join their team as a Sales & Technical Support Engineer.
This role is ideal for someone from a factory automation, control panel, or electrical engineering background who wants to move into an office-based, customer-focused position that still uses their technical skills.
You might be an apprentice, a qualified engineer, or someone with hands-on experience in control systems or industrial installations. You may be looking to get off the tools, improve your work/life balance, or find a longer-term path in a more structured environment. If so, this could be a great next step.
The Company
Our client is a leader in their field with a reputation for quality and innovation. They’ve won awards for their employee culture and invest heavily in training, development, and internal promotion. Staff turnover is very low, and progression opportunities are real and achievable.
This is a rare chance to join a stable, growing company that genuinely values its people and creates space for long-term careers.
About the Role
As a Sales & Technical Support Engineer, you’ll support customers by providing technical advice, helping with product selection, and responding to enquiries by phone and email. You’ll also identify sales opportunities, provide quotes, and work closely with internal sales and engineering teams.
Responsibilities
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Respond to technical enquiries and provide product advice
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Quote prices, lead times and product availability
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Log and follow up on leads and enquiries
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Assist customers with technical documentation
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Handle inbound calls and direct to relevant departments
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Make outbound calls to support sales activity
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Collaborate with internal teams to ensure smooth customer service
Candidate Profile
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Background in electrical engineering or factory automation
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Experience with control panels, wiring, or industrial systems
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Knowledge of EPLAN, CAD, or Clip X Engineer is an advantage
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Good IT skills, including Excel and Word
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Excellent communication and a customer-focused approach
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Organised, proactive and able to work as part of a team
What’s on Offer
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£30,000 starting salary
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Excellent company benefits
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Structured training and onboarding
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Career progression into technical, product or sales leadership roles
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Office-based role with consistent hours
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A stable, supportive company culture focused on long-term growth
Why Apply?
This role is ideal for someone who wants to move off the tools but still stay close to the technology. You’ll gain exposure to technical support, customer interaction, and commercial decision-making — all while using the knowledge you’ve built in your hands-on career.
It’s a great opportunity to join a business that values expertise, supports development, and offers a clear path forward.
Apply Now
If you’re currently working in factory automation, control systems or electrical installation and are ready for a new challenge, apply today or get in touch to learn more.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
6735439 – Sammy Taylor-Bell