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Field Application Engineer Thermal Inkjet Printers

  • Location

    Cambridge, Cambridgeshire

  • Sector:

    Automation & robotics, FMCG, Food & drink

  • Job type:

    Permanent

  • Salary:

    Up to £45000.00 per annum

  • Contact:

    Tim Parkes

  • Contact email:

    tim.parkes@jonlee.co.uk

  • Salary high:

    45000

  • Salary low:

    45000

  • Job ref:

    51511

  • Published:

    7 months ago

  • Duration:

    Permanent

  • Expiry date:

    2019-07-15

  • Startdate:

    ASAP

  • Consultant:

    #

Feild Application Engineer Thermal Inkjet Systems
Location Bar Hill, Cambridge
Job Type Full Time / Permanent

Our client designs and manufactures Thermal Inkjet Printers for the FMCG industry. These printers are often bespoke items which need to be tailored to fit in with the customer's production processes.

This role would ideally suit a technician or engineer with experience in Printer control programming PLC/Dynamark protocols.

You should be interested in problem solving and requirements capture and used to a customer-facing responsibility.

Defining the pre-sales sample process, best practice and ensuring representative samples are produced for the sales force will be an initial focus of the role. Provide on site assistance on a global basis at end customer key accounts sites for and initial support into approved sales channel. Development and maintenance of technical support materials such as training documents, manuals drawings and briefing notes and help ensure these tools are employed by the relevant departments will also form part of the role.

KEY TASKS

Pre-Sales support

  • Provide representative print samples and reports
  • Define samples and testing processes
  • Create and maintain samples database for channel reference
  • Application evaluation within substrate, speed and installation criteria
  • On site application evaluation, demonstration and trial support
  • Work with software developers to advise best practices for interfacing with product range
  • Work with channels / OEMs to scope out additional software requirements, write specifications, agree deliverables and see software through to delivery.
  • Share application knowledge globally assisting channels / subsidiaries to help drive growth.
  • Provide support to BDM's for the distribution channels. Visiting applications/countries to train and advise best practices to their engineers so they can support their customers effectively.
  • Organise monthly communication with channels to drive business forward in those areas. Advising pre-sales questions and scoping out more complex applications for the channels

Pre-Sales support

  • Provide representative print samples and reports
  • Define samples and testing processes
  • Create and maintain samples database for channel reference
  • Application evaluation within substrate, speed and installation criteria
  • On site application evaluation, demonstration and trial support
  • Work with software developers to advise best practices for interfacing with product range
  • Work with channels / OEMs to scope out additional software requirements, write specifications, agree deliverables and see software through to delivery.
  • Share application knowledge globally assisting channels / subsidiaries to help drive growth.
  • Provide support to BDM's for the distribution channels. Visiting applications/countries to train and advise best practices to their engineers so they can support their customers effectively.
  • Organise monthly communication with channels to drive business forward in those areas. Advising pre-sales questions and scoping out more complex applications for the channels

Development and delivery of training and support material

  • Help create and maintain a catalogue of application profiles
  • Help create Installation and set-up training for engineers
  • Help create online support and training material
  • Provide training on the software / protocol communications

Development Evaluation

  • Create technical specifications as per product portfolio strategy and work closely with Development teams to deliver product developments
  • Help evaluate new product developments
  • Help understand new ink developments and understand application suitability
  • Industry knowledge across multiple sectors

Experience required

  • Knowledge of life sciences industry (desirable)
  • Knowledge of software design and communications protocols
  • Knowledge of network architecture
  • Relevant experience (designing, maintaining, servicing or installation) of high resolution printing technology or related equipment
  • Knowledge of TIJ or other industrial coding technologies desired
  • Experience using development software such as Agile

SKILLS & PERSONAL ATTRIBUTES

  • Good understanding of a wide range of modern manufacturing techniques
  • Good computer skills including Microsoft Office (Word, Excel, Outlook), Smartsheet
  • Business Knowledge
  • Organised
  • Flexible and innovative approach to problem solving
  • Drive and energy
  • Attention to detail
  • Good listening and questioning skills
  • Good problem-solving skills
  • Proactive work style; ability to take initiative and work well with often changing priorities
  • Ability to work in a team

If you are interested in this opportunity, please apply now, or send your CV

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