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Support Engineer (Telecoms)

  • Location: Dudley
  • Salary: £30k - 32k per year + Benefits per annum
  • Job Type:Permanent

Posted 23 days ago

  • Sector: IT & Cyber security
  • Function: Software and IT
  • Contact: Kerry Heath
  • Contact Email:
  • Contact Phone: 01384 446109
  • Duration: Permanent
  • Start Date: ASAP
  • Expiry Date: 02 June 2022
  • Job Ref: 61598

Support Engineer (Telecoms)

Salary – £30,000 - £32,000 + Benefits


A Telecoms Support Engineer is required to join a busy managed service business based in the Dudley area. The Telecoms Support Engineer will be responsible for the supporting customers, resolving technical queries, problem solving and remote support. Candidates with experience of working on a support desk with knowledge of PBX, VoIP, connectivity, and networking will be well received.

Due to growth and internal promotions this company, a technology focused business based in the Dudley area requires an experienced Telecoms Support Engineer for a new permanent role. In this position you will be required to:

  • Carry out initial diagnostics for resolution of network/telephony scenarios
  • Understand hosted VoIP and SIP telephony
  • Have a knowledge of mobile applications and PC/Server software installations
  • Have a knowledge of IP networks
  • Experience remotely supporting and programming for clients via remote access
  • Provide customer service
  • Able to evaluate customer scenarios/provide resolution

The Telecoms Support Engineer should have the following skills or experience:

  • Previous experience in a support desk environment
  • Able to work remotely and face to face
  • Liaising with customers to resolve any issues
  • An understanding of VoIP and SIP telephony
  • Excellent communication skills

This is an excellent opportunity for anyone with a Telephony/Support background to develop your career further. In return for your experience, this West Midlands based company will offer you:

  • Salary details - up to £32,000+Benefits
  • Career development
  • A great work environment
  • Opportunity to work with a variety of technologies.

Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you would like to be considered, please apply today. If you have any questions about the role, please contact Kerry Heath at Jonathan Lee Recruitment at

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.