Service Manager

Permanent

Telford – relocation provided if necessary

Reporting to the Managing Director, and as a key member of the Management Team, your role will be to manage the Technical Support department and refine internal systems and processes in order to exceed agreed after-sales targets, budgets and profitability, whilst ensuring excellent standards of customer service as the Company continues to grow.  

What’s in it for you:

• Attractive Salary Bonus, Pension, Bupa, Insurances.
• Working for a global Company who design and manufacture a full range of innovative, high quality agricultural equipment and services.
• Excellent career progression

What you will do:

• You will communicate with factories on appropriate product issues and solutions  
• Facilitate dealer employee development though technical training plans  
• You will oversee company product warranty/Technical Improvement Program (TIP) policies and resolve other reimbursement issues  
• Your organisational vision, ability to develop, manage and enhance internal processes will be highly valued
• You will develop dealer’s service management and profitability capabilities to help strengthen their parts and service business  
• You will provide marketing support to ensure product optimisation via customer clinics and assist with demonstrations and shows  

What is required:

• You have management and team leadership experience within ideally the agricultural machinery sector in an after-sales, product or parts management capacity – either within the dealer network or with a manufacturer  
• You possess strong time management skills, demonstrate self-initiative and are a self-starter  
• You should have exceptional people skills, both in dealing with your own team and the Company’s customer base, internal contacts and suppliers  
• You are personable, presentable and an excellent communicator with a great understanding of customer service, situation management, effective negotiation and dispute resolution  
• You are IT literate and familiar with CRM as well as manufacturer service and parts systems  

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.