Service Evaluation & Repair Process Engineer (SERP)

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    Chiara Caterisano

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  • Published:

    11 months ago

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Our Client, a Warwickshire based service provider and independent consultancy are seeking a Service Evaluation & Repair Process Engineer (SERP) to become part of an established team in an Upstream Service environment at a major OEM. This opportunity is a perfect entry level role for graduate engineers looking to find a way into the automotive industry.

Key tasks will be:

  • Undertaking Virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements
  • Generating technical reports based upon these assessments and working with Service specialists to feedback potential serviceability issues to the vehicle designers
  • Representing the Service organisation to the design engineering communities and project-managing SERP participation in the product development lifecycle

As a Service Evaluation & Repair Process Engineer (SERP) you will be/have:

  • Degree or HND in a relevant field
  • Vehicle workshop experience is key. SERP analysis in essence involves replicating workshop service operations in a digital engineering environment. Having a feel for realistic work parameters in service operations is a must
  • Excellent communication and customer facing skills are essential
  • A tenacious and can do approach to our (and their) business. All of our Client's engineers work directly with our customers
  • Excellent computer skills are important and experience of working in the 3D digital environment is helpful.
  • Use of CAD and CAD visualisation tools are an important part of the day-to-day role but training in these areas can be offered
  • First class organisational and project management skills
  • Full Driving License
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