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Service Engineer

  • Location

    Cannock

  • Sector:

    General engineering & manufacturing

  • Job type:

    Permanent

  • Salary:

    £30k - 38k per year + company benefits

  • Contact:

    Adam Woollams

  • Contact email:

    Adam.woollams@jonlee.co.uk

  • Contact phone:

    01384 446145

  • Salary high:

    38000

  • Salary low:

    30000

  • Job ref:

    57659

  • Published:

    5 months ago

  • Expiry date:

    2021-06-05

  • Consultant:

    #

We are looking for a Service Engineer to deliver the desired customer service experience.

 

The goal is to increase our service capability to improve customer satisfaction, maximise customer retention and increase profitability.

 

Responsibilities

  • Provide technical support to all areas of the company, in-house and external
  • Provide service and customer support during field visits and on the company’s, premises
  • Provide onsite installation, repair, maintenance and testing
  • Diagnose technical problems and determine proper solutions
  • Produce timely, detailed and costed service reports
  • To maintain the workshop as a Fit for Purpose facility
  • To be familiar with and document all activities on CRM system
  • Operate a company vehicle in a safe manner
  • Follow all company’s procedures and protocols with regard to Health and Safety
  • Cooperate with Product Management and share information across the organisation
  • Targeted to Increase sales of Service Contracts and ancillary equipment
  • Build positive relationships with customers and staff

 

Requirements

  • Based within daily travel distance of the Cannock office
  • Be prepared to work in the office when required
  • 3 – 5 years field service experience ideally working on cooling equipment such as Water Chillers and / or Polycold Cryopumps.
  • FGAS certified
  • Ability to troubleshoot, test, repair and service technical equipment.
  • Positive attitude to flexible working, occasional weekends and periods of one week or more in UK, Europe and US
  • Ability to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical qualification or certification

 

Salary

  • £30,000 - £38,000 pa + time back in leu or payment for emergency call out or any weekend work

 

Benefits

  • Fully expensed company vehicle (can be used for personal usage)
  • Company performance bonus after 6 months
  • 5% company contribution to pension after 6 months
  • 24 days a year holiday + BH

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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