A vacancy has arisen within my clients Service Desk team for a Contracts Administrator, reporting to the Service Desk Supervisor.

Principal Accountabilities and Responsibilities

• To be the first point of contact for customer service calls
• To log and process service requests received by telephone or email
• To regularly update job status on internal / external computer systems
• To efficiently deal with internal departments / customer and contractor queries
• To assign completed jobs to 'Completed' status on the computer system
• To update customers web-site systems with job status / estimated time of arrivals for contractors / contractors return to fit parts if required
• Produce daily reports on customer job status's for both internal / external distribution
• Assist schedulers in organising relevant permits e.g. Hot Works / Shopping Centre Access
• Assist in preparation of maintenance schedules and ensuring works booked in
• Assist in collating / uploading relevant PPM paperwork for customer submission
• Assist in processing engineers worksheets onto the accounts system for back-costing/invoicing of service contracts
• To maintain an effective manual filing system

Experience and Key Skills

• Good organisational skills
• High level of IT skills, excel & word, outlook, email
• Good understanding of SAP knowledge
• Accuracy and attention to detail
• Experience of data inputting
• Ability to work under pressure

Monday to Friday 2 shift patterns 7.30am - 4.30pm or 8.30am - 5.30pm

Typically 1 Saturday in 4 paid as overtime

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.