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Service Desk Administrator

  • Location: Ringwood
  • Salary: £23k per year + company benefits per annum
  • Job Type:Permanent

Posted about 2 months ago

A vacancy has arisen within my clients Service Desk team for a Contracts Administrator, reporting to the Service Desk Supervisor.


Principal Accountabilities and Responsibilities

  • To be the first point of contact for customer service calls
  • To log and process service requests received by telephone or email
  • To regularly update job status on internal / external computer systems
  • To efficiently deal with internal departments / customer and contractor queries
  • To assign completed jobs to 'Completed' status on the computer system
  • To update customers web-site systems with job status / estimated time of arrivals for contractors / contractors return to fit parts if required
  • Produce daily reports on customer job status's for both internal / external distribution
  • Assist schedulers in organising relevant permits e.g. Hot Works / Shopping Centre Access
  • Assist in preparation of maintenance schedules and ensuring works booked in
  • Assist in collating / uploading relevant PPM paperwork for customer submission
  • Assist in processing engineers worksheets onto the accounts system for back-costing/invoicing of service contracts
  • To maintain an effective manual filing system


Experience and Key Skills

  • Good organisational skills
  • High level of IT skills, excel & word, outlook, email
  • Good understanding of SAP knowledge
  • Accuracy and attention to detail
  • Experience of data inputting
  • Ability to work under pressure


Monday to Friday 2 shift patterns 7.30am - 4.30pm or 8.30am - 5.30pm

Typically 1 Saturday in 4 paid as overtime

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.