Service Coordinator

  • Location


  • Sector:


  • Job disciplines:


  • Salary:

    £30k per year

  • Contact:

    Georgia SIlk

  • Contact email:

  • Contact phone:

    01384 446147

  • Job ref:


Job title: Service Coordinator    
Salary Range: Up to £30,000
Location: Hatfield

A Service Coordinator is required with previous coordinator experience and knowledge of the refrigeration, air conditioning or chiller sector. Candidates with experience of the facilities industry would be well received.

Due to growth this company based in Hatfield requires an organised Service Coordinator with strong attention detail for a new permanent role.

As a Service Coordinator you will be responsible for:

  • SAP Order Processing and invoicing.
  • Utilising Field Service System for logging of all job, field service engineers scheduling, materials etc.
  • Dealing with field service engineers and customers enquiries on the telephone and email.
  • Allocating of jobs and scheduling of engineers both with the Field Service Team directly and the customer site.
  • Management of call out rota for engineers and processing of engineers work reports and timesheets.
  • Working closely with Spares Dept to ensure parts/spares are sourced, purchased and delivered to enable all customer works are carried out in a timely manner.
  • Liaising with Credit Control to resolve account queries as required.
  • Looking at ways to continue and build on our relationships with internal and external customers.
  • Assist the internal and external Service and Maintenance teams.
  • Processing of remedial works from enquiry through to quotation and invoicing.
  • Processing of customer call outs from initial customer call to engineers attendance and invoicing.
  • Maintenance contract visit scheduling, liaising with customer and engineers, organising delivery of required parts etc.
  • Processing Maintenance Contracts due to expire through to quotation.
  • Support through timely & accurate forecasting and scheduling the field operations team so that productivity and invoicing targets are met.
  • Ensure data entry and accurate reporting for all relevant execution data using company systems and processes.

The Service Coordinator should have the following skills or experience:

  • Proven previous coordinator experience within the same or similar engineering sector
  • IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)
  • Personal attributes: self-motivated, driven, methodical, numerate, organised, punctual, assertive, professional, personable, numerate and resourceful.
  • Analytical with excellent attention to detail.
  • Excellent time management, multitasking skills and ability to meet deadlines set.
  • Ability to work under pressure and use own initiative.
  • Excellent business sense, commercial awareness and negotiation skills.
  • Ability to work effectively both individually and as part of a team.
  • Desirable skills: SAP & CRM
  • Previous experience in a refrigeration / air conditioning / chiller sector

In return for your experience, this Hatfield based company will offer you:

  • A salary of up to £30,000.
  • Health Care and Dental Insurance Schemes.
  • Pension Scheme.
  • 25 days holiday (plus bank holidays) for first full year of service. Entitlement increases by a day each year of service until it reaches 27 days.

Demand for this role will undoubtedly be high and interviews will be arranged very soon.  If you want to be considered, please apply today. If you have any questions about the Service Coordinator role, please contact Georgia Silk at Jonathan Lee Recruitment on 01384 446 147.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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