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Service Controller

  • Location

    Ringwood

  • Sector:

    Other

  • Job type:

    Permanent

  • Salary:

    £22k per year + OT + Company benefits

  • Contact:

    Adam Woollams

  • Contact email:

    Adam.woollams@jonlee.co.uk

  • Contact phone:

    01384 446114

  • Salary high:

    22000

  • Salary low:

    22000

  • Job ref:

    58562

  • Published:

    about 2 months ago

  • Expiry date:

    2021-09-01

  • Consultant:

    #

We are recruiting for a Service Controller for our national service client. You'll be the first point of contact for their customers dealing with numerous incoming jobs and allocating to the engineers in a set region, ensuring an efficient and seamless process.

 

Responsibilities

  • To answer all incoming calls within the service department within a timely manner
  • To monitor customers web-site & email inboxes for incoming jobs and ensure jobs are accepted / logged within customer agreed time-scales
  • To process and load into internal systems the customer jobs and out of hour calls
  • To regularly monitor open jobs on both internal systems and customers web-site and allocate labour to maximize efficiency
  • To manage engineers daily work loads in line with reactive / parts fitting / maintenance calls
  • To contact & communicate job allocations to engineers via the internal system and make relevant adjustments when necessary
  • To ensure customer queries are handled and systems updated accordingly
  • To ensure updates on both internal systems and customers web-site are done daily
  • To ensure maintenance visits are logged and assigned
  • To ensure customer reports are ran as required daily / weekly / monthly.
  • To ensure completed jobs are closed on both internal systems and customers web-site
  • To work as part of a team to ensure both the departments and customer expectations are continually met

 

Experience and Key Skills

  • Good organisational skills
  • High level of IT skills, excel & word, outlook, email
  • Good understanding of SAP knowledge
  • Accuracy and attention to detail
  • Experience of data inputting
  • Ability to work under pressure

 

Hours:

  • It is Monday to Friday 2 shift patterns 7:30am - 4:30pm or 8:30am - 5:30pm
  • Typically 1 Saturday in 4 paid as overtime
  • Bank holidays on a rota basis

 

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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