Back to Job Search

Service Administrator

  • Location: Bournemouth
  • Salary: £20k per year + OT + Company benefits per annum
  • Job Type:Permanent

Posted 20 days ago

We are recruiting for a Service Controller for our national service client. You'll be the first point of contact for their customers dealing with numerous incoming jobs and allocating to the engineers in a set region, ensuring an efficient and seamless process.



  • To answer all incoming calls within the service department within a timely manner
  • To monitor customers web-site & email inboxes for incoming jobs and ensure jobs are accepted / logged within customer agreed time-scales
  • To process and load into internal systems the customer jobs and out of hour calls
  • To regularly monitor open jobs on both internal systems and customers web-site and allocate labour to maximize efficiency
  • To manage engineers daily work loads in line with reactive / parts fitting / maintenance calls
  • To contact & communicate job allocations to engineers via the internal system and make relevant adjustments when necessary
  • To ensure customer queries are handled and systems updated accordingly
  • To ensure updates on both internal systems and customers web-site are done daily
  • To ensure maintenance visits are logged and assigned
  • To ensure customer reports are ran as required daily / weekly / monthly.
  • To ensure completed jobs are closed on both internal systems and customers web-site
  • To work as part of a team to ensure both the departments and customer expectations are continually met


Experience and Key Skills

  • Good organisational skills
  • High level of IT skills, excel & word, outlook, email
  • Good understanding of SAP knowledge
  • Accuracy and attention to detail
  • Experience of data inputting
  • Ability to work under pressure



  • It is Monday to Friday 2 shift patterns 7:30am - 4:30pm or 8:30am - 5:30pm
  • Typically 1 Saturday in 4 paid as overtime
  • Bank holidays on a rota basis (Double pay)


Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.