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Senior Product Performance Manager - Wiltshire

  • Location: Malmesbury
  • Salary: Highly competitive salary and bonus per annum
  • Job Type:Permanent

Posted 20 days ago

  • Sector: Consumer Goods
  • Function: Marketing
  • Contact: Matthew Heath
  • Contact Email:
  • Contact Phone: 01384 446187
  • Expiry Date: 26 October 2021
  • Job Ref: 59262

Senior Product Performance Manager - Malmesbury

Competitive Salary and Bonus


Ensuring robust, durable substantiation is in place before our Client makes any performance statement to the wider world, they are seeking a Senior (Claims and) Product Performance Manager based in Wiltshire to manage their processes.


Our client is a unique global technology enterprise and to support their continuing development of product and innovation, this position will:

  • Analyse and present data, explaining technical detail to non-technical audiences
  • Work with R&D and legal to develop appropriate test methods and capability within and outside of the Client
  • Conceive and execute novel research with contract and academic partners to evidence new claim avenues
  • Keep the Client out of court by treading the line between compelling claims that sell product and having persuasive, comprehensive data to support advertising
  • Be responsible for all claims, methods, testing and evidence for one or more of the Clients product categories. Build expertise in those categories - know the technology
  • Develop the claim substantiation strategy for each project from early milestones and work with R&D to tune product specs and validate suitable test methods
  • Represent the Client at International Standards working groups such as IEC or ASTM
  • Formulate and agree the Clients position on individual issues. Use R&D resource to generate data for meetings to qualify our position. Assist local markets in designing region-specific research with local partner organisations to facilitate new product endorsement/advocacy or novel claims
  • Coach commercial managers in local advertising law requirements, and limitations and constraints on substantiation and subsequent claim language. Horizon-scan for opportunities for new endorsement partners/schemes or Client product advocates
  • Identify credible partners and develop scheme structure, negotiate costs, and build in stretching targets to ideally secure exclusivity for the Client. Identify and commission external test houses capable of running standard tests and bespoke methods as new product categories come online
  • Develop working practices, including job tracking and test scheduling and ensure timely, cost-effective and accurate delivery of reports. Attend calls and meetings with external legal counsel to explain complex detail of the Clients technologies, test methods and comparative data that supports our claims prior to launch or in defence of challenges
  • Represent the Client as expert technical witness in court or depositions
  • Attend weekly category cross-team meetings with senior managers to represent CSI issues and opinion. Attend senior management reviews to provide testing and standards insight and to challenge their opinion/suggestions

To support this role, you should be/have:

  • Degree-qualified scientist or engineer in relevant subject area; ideally have 3-5 years of industrial experience
  • Technical expertise and the ability to understand the impact of regulations or new test metrics on our claims
  • Demonstrable analytical prowess - able to scrutinise claims and copy and identify subtleties, flaws and inferences that might enable others to challenge the validity of Client advertising
  • Engaging, showing exceptional communication skills to influence diverse audiences and bring clarity where confusion reigns
  • Strategic thinking to identify opportunities and develop new test methods that will benefit our product categories and may influence consumer magazines and standards bodies
  • Self-starter able to pick things up and happy to explore opportunities without a rigid framework and prioritise.
  • The ability to see connections between internal technical developments, standards and current legal challenges – both inbound and outbound
  • Flexible - willing to take on new challenges. Open minded and not wedded to traditional ways of doing things. Must be able to nurture relationships with markets and be empathetic to their position whilst promoting best practice/ Client policy.
  • A stickler for detail as well as being able to look at the bigger picture.

Skills required

  • Good numeracy skills and demonstrable ability to analyse data.
  • Resourceful, bright and engaging. Can devise creative ways to deliver potentially ‘dull’ or ‘complicated’ technical detail to a broad range of customers.
  • Working knowledge and experience of domestic appliances or expertise in specific components/areas thereof would be a distinct advantage.
  • Good at identifying key themes and opportunities and at the right time narrowing down and polishing ideas.
  • Demonstrated knowledge and interest in science and engineering.
  • Excellent prioritisation skills and being able to say ‘no’ to people in high pressure environments.
  • Excellent organisational and planning skills – able to work with and communicate across all levels of the business.
  • Professional/discreet/loyal and diligent/conscientious.
  • Adaptable – able to hold their own in a wide range of meetings and scenarios.
  • Advanced Excel and PowerPoint/presentation skills advantageous.


If you feel you have the experience and interest in this role, then please apply directly or contact Matthew Heath (

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.