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Product Support Engineer

  • Location

    Powys, Wales

  • Sector:

    General engineering & manufacturing

  • Job disciplines:

    Permanent

  • Salary:

    £33000 - £35000.00 per annum

  • Contact:

    Lee Elwell

  • Contact email:

    lee.elwell@jonlee.co.uk

  • Salary high:

    35000

  • Salary low:

    33000

  • Job ref:

    BBBH49136

  • Published:

    2 months ago

  • Expiry date:

    2018-11-21

  • Consultant:

    #

Title: Product Support Engineer

Location: Newtown

Salary: Negotiable

Role Overview:

  • We are currently recruiting for our client for a Product Support Engineer to work at their site in Newtown, the role will be responsible for providing reactive customer technical support and managing customers along with their issues and finding an appropriate solution.

The successful candidate's main responsibilities will include:

  • Provide re-active customer technical support.
  • Work with your manager to maintain and improve support levels to delight customers.
  • Manage customers and customer issues within agreed time scales and follow up as appropriate.
  • Ensure all queries are dealt with promptly and in a professional manner.
  • Ensure excellent communication within the team to provide visibility to all
  • Identify needs for new documentation in the form of knowledgebase documents / technical bulletins and create them as appropriate.
  • Ensure technical documentation conforms to accepted standards.
  • Identify maintenance and update requirements for all product documentation through the lifetime of a product as hardware and software changes.
  • Ensure technical documentation conforms to accepted standards.
  • Ensure Supportsuite is the focus for all support queries.
  • Encourage and promote the use of the database, ensuring access / training requests are dealt with promptly.
  • Ensure the Supportsuite knowledgebase remains up to date.
  • Help to maintain support tools such as Web based diagnostics.
  • Visit customer sites as and when required.

Qualifications, Experience and Profile:

  • 2 years experience with drives and motors preferred
  • Electronics Electrical engineering degree

If you are interested in applying for this role or would like more information please contact Lee Elwell on 01384 446 154 (Direct Line) or your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment

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