Group Pension scheme
25 Days leave, plus bank holidays
This organisation is a well-respected and forwarding thinking manufacturing business that produces specialist products that are used in many applications.
An exciting and challenging opportunity has arisen for a Planning Manager to join and coordinate engineer servicing and breakdown activities throughout the UK. The role will be based from the head office in Warwick and you will manage a team of specialist Supervisors/Agents.
As Planning Manager, you will coordinate and manage the activities of circa 230 engineers both employed and sub contracted, maximising their effectiveness and delivering exceptional customer service. Your role effectively manages £14m of operating costs and you have the planning team to assist you. Their goal will be to achieve customer satisfaction requirements within the agreed SLA's and costs.
We are also looking for the candidate to develop new ways of working and to challenge what is already in place to make improvements and efficiency's.
Typical duties of the Planning Manager will include:
- Analysis to find best fix for the needs of the business and the implementation and management of the solutions.
- Analyse negative effects on the KPIs to find root cause and to recommend and implement solutions to reduce/remove problematical issues.
- To be the key user of the CRM system across the company and provide advice and guidance to all users.
- Manage the CRM database and ensure correct governance applied
- Manage the planning team to ensure effective use of resources - employed and sub contract
This role is vitally important to the business and they will be looking for a highly motivated individual who will work diligently using the support and data around them, finding opportunities and minimising exposure to waste whilst offering the customer the best service possible.
We are looking for experience of a similar responsibility, significant experience in a management role within a planning or logistics function with line management experience. Additionally, you will be able to demonstrate well-developed analytical and numerical skills.
You may be a Manager in a volume call centre managing the provision of engineering services or support services to business and domestic consumers on a national basis, so we are looking for exceptional communication and planning skills.
A superb basic salary to reflect the managerial responsibility of this role will be on offer together with contributory Pension and Sick Pay scheme, 25 Days holiday plus stats, additional holiday purchase scheme, Child Care Vouchers and more, not to mention fantastic training and technical support.
If you feel you have the experience and skills we are looking for, please apply to be considered.