Parts Return Coordinator

  • Location


  • Sector:

    Off highway

  • Job type:


  • Salary:

    Market related

  • Contact:

    Lois Weston

  • Contact email:

  • Contact phone:

    01384 446119

  • Job ref:


Parts Return Coordinator

A Parts Return Coordinator is required to join a leading off highways organisation in Peterborough on a 6 month contract. 

Job Purpose:

As a Parts Return Coordinator, you will be part of the Service & Customer Support Division, who have responsibility for supporting all CAT & Perkins engine products, 0.5-18 Litre, in region, across all industry types (machine, industrial, marine, EP, oil & gas, rail).

This is a key support role, where you will be leading the global identification, return, tracking and communication of service part returns in direct support of CPI projects across all IPSD-ME product ranges.

Job Duties:

  • Responsibility for coordination and tracking of service part returns from the field and analysis associated with active CPI projects, on 0.5-7.1L product range.
  • Locate relevant parts, globally, as identified by CPI project team and arrange for return using corporate returns processes and methodologies.
  • Develop, own and maintain processes and documentation relating to CPI part returns, including tracking of parts and supplier reporting status to ensure reports and investigation findings are received on time and to the desired quality and that all PIQ events are updated at each step through to closure.
  • Creation of field watches to ensure rapid visibility and recovery of identified parts in support of CPI project(s).
  • Regular communication with CPI project team and supervisor on returns status, per project, including identification of roadblocks or obstacles.
  • Provide governance to the CPI part returns process, holding internal partners to account for delivering on commitments and responsibilities.
  • Communicate information in a concise and accurate manner, ensuring velocity is driven through the entire part returns process.
  • Define and develop best working practices to recover and track parts returned from the field through to supplier analysis reporting.
  • You will work with and develop collaborative relationships with local, regional and global counterparts, dealers, field personnel, engineering and product groups to ensure key goals and objectives are achieved
  • Working independently as a CPI project team member, with guidance from Black Belts and Service Engineers, to identify and prioritise part returns, have them investigated through the pre-defined analysis route(s), summarise and communicate findings, ultimately leading to the timely and cost effective resolution of significant field problems.

Key tools and systems used include:

- Send It Back (SIB) part return system/process

- Schooner / Seafoam part tracking software

- CPi tool

- SIMS (Service Information Management System)

- SIS (Service Information System)

- Microsoft excel, power-point and word

- Various database applications, including access and Lotus Notes

- Warranty System 

Success factors for this role include demonstrating excellent process adherence and development skills and effective implementation of project management principles. Major challenges facing incumbents are meeting velocity targets and managing multiple priorities. This position must keep up-to date on changing customer needs as projects progress and stay current with any new technology, process or systems development related to part returns.

Required Qualifications:

- Technical background, preferably on diesel engines and systems

- Previous experience in a quality and process driven environment

- Proven, strong organisational, process management and planning skills

- Ability to work under pressure, performing multiple assignments

- Excellent communication (verbal and written) and prioritisation skills

- Self-starter with the ability to work with minimal supervision

- Strong data analysis and interpretation capabilities

Desirable Qualifications:

- Previous customer or supplier facing experience

- Engine troubleshooting and fault diagnosis experience

- Ability to build working relationships across multiple business units and departments

- Familiar with company policies and procedures, particularly relating to CPI and product issue investigation and resolution


Please get in touch if you would like to apply for this position! If you would like any more information, contact Lois Weston at Jonathan Lee Recruitment on 01384446119.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.

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