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CRM and Customer Service Data Specialist - 53857

  • Location

    Basildon

  • Sector:

    Automotive

  • Job type:

    Contract

  • Salary:

    Competitive Rate

  • Contact:

    Rachel Meacham

  • Contact email:

    Rachel.meacham@jonlee.co.uk

  • Contact phone:

    01384 446112

  • Job ref:

    56879

Title: CRM and Customer Service Data Specialist

The ideal candidate will have CRM and customer data experience, heavily focussed customer service experience. Working with the customer to deliver expectations.

Position Description:

Come join our team of enthusiastic marketing professionals, dedicated to lead generation and management, by developing cutting-edge strategy and implementing new functionality and best-practices across 19 European markets.

Skills Required:

  1. Project Management Skills - ability to deliver projects whilst coordinating with stakeholders cross functionally
  2. Process Driven and Analytical Mind-set
  3. Excellent communication skills, both written and verbal

Skills Preferred:

Highly numerate, exposure to graphs and data modelling.

Experience Required:

  • Experience with CRM and Lead Management systems and processes, or related Sales / Marketing experience is preferred
  • Project management experience, with an ability to coordinate cross functional stakeholders to deliver tasks
  • Analytical Mind-Set
  • Automotive industry experience is preferred, but not essential
  • Working knowledge of Agile IT methods is preferred, but not essential
  • Ability to passionately articulate the voice of the customer
  • Awareness of GDPR
  • Strong Stakeholder management skills
  • Strong team player, with proven ability to work cross-functionally
  • Ability to work effectively with all levels of the organisation, using appropriate communication style and tone
  • Ability and resourcefulness to thrive in a fast paced and agile environment
  • A strong verbal and written communicator
  • Energy, vibrancy and drive for results
  • Understanding of and ability to interpret and manipulate metrics, analytics and data to produce actionable insights
  • Competent user of Microsoft Office applications (Excel, PowerPoint, Word)
  • Thorough understanding and work experience gained working within a Marketing & Sales environment is a must.

Additional Information:

** THIS POSTION IS CONFIRMED INSIDE IR35 **

To apply for this role please send your CV to rachel.meacham@jonlee.co.uk

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.

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