Connecting...

Customer Service Representative - French or German Speaker

  • Location

    Telford, Shropshire

  • Sector:

    General engineering & manufacturing

  • Job disciplines:

    Permanent

  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Scott McIntee

  • Contact email:

    scott.mcintee@jonlee.co.uk

  • Salary high:

    28000

  • Salary low:

    25000

  • Job ref:

    45058

  • Published:

    8 months ago

  • Expiry date:

    2018-03-27

  • Startdate:

    ASAP

  • Consultant:

    #

Our client are a global supplier in the lightweight metals engineering industry. They currently have the following exciting opportunity available for an Inside Sales & Customer Service Representative;

Position: Internal Sales & Customer Service Representative

Reporting To: Customer Services Manager

Hours of work: Full Time

Employment Status: Permanent

Remuneration: Highly competitive salary and benefits package

Qualifications + Experience Required:

  • Degree educated desirable
  • Experience of working in a fast paced Internal Sales & Customer Service environment
  • French or German speaker essential

Job Specification:

The Inside Sales & Customer Service Representative role is a combination of internal sales, customer services and associated sales administration activities.

Customer Support

  • Prepare accurate & timely quotations
  • Take ownership of customer orders, input accurately onto ERP system
  • Progress and track orders to ensure customer satisfaction levels
  • Maintain up to date and accurate records
  • Liaise with the Planning team to obtain accurate lead times in relation to purchased products.
  • Liaise with Manufacturing for items manufactured in Telford.
  • Establish effective communication system with Distribution Team specifically relating to shipping instructions and specific labelling request.
  • Work with the Credit department on ensuring customer invoice queries, overdue payments and credit terms are dealt with effectively.
  • Deal effectively with issues as they arise, take responsibility and progress issue through to satisfactory resolution for both the customer and the comapny.
  • Complete reporting requirements as directed by the Customer Services Manager

Inside Selling

  • Generate new and repeat sales through direct contact with potential and existing customers
  • Support external sales team with onsite customer visits
  • Follow up on leads as directed by the Sales & Marketing team
  • Account Management support for lower value accounts to ensure customer satisfaction and identify further opportunities for sales.
  • Update leads/opportunities through CRM system.

Competencies Required:

  • Strong business acumen and sales orientation
  • Excellent organisational and prioritisation abilities
  • Team player, supporting team members appropriately when required
  • Strong attention to detail, with the ability to analyse data
  • Excellent communications skills, with the ability to liaise effectively at all levels
  • Strong presentation skills
  • Excellent persuasion & influencing abilities
  • Empathetic to customer needs in line with realistic business achievement
  • Proficient in MS office package
  • Either French or German language skills essential

If you are interested in the Internal Sales & Customer Service Representative role, please apply as soon as possible.