i-PLM Environment Production Support Specialist - 34941

  • Location

    Gaydon, Warwickshire

  • Sector:


  • Job type:


  • Salary:

    £0.00 - £38.97 per hour

  • Contact:

    Tim Parkes

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 2 years ago

  • Duration:

    1yr Initially

  • Expiry date:


  • Startdate:


  • Consultant:


Ref: 34941

Title: i-PLM Environment Production Support Specialist

Salary Range: £38.97

Division: P3O

Contract Position based at: Gaydon

Position Description:

i-PLM Environment Production Support Specialist


  • Work as part of the i-PLM Environments team to provide ongoing operational support of i-PLM IT systems for Dev/Test/Prod - collaborating with IT infrastructure build; middleware/DB and application Build Team and Dassault Systemes SMEs in designated areas) o Using Incident and Problem management processes o Resolution of operational and performance issues
  • Assist i-PLM Operations team in root cause analysis and address system configuration, operational and performance issues in the supported i-PLM environments - covering Linux/Win2008/2012 servers and Windows7 clients.
  • Coordinate and implement changes following the Change Management process.
  • Work with infrastructure build, middleware and application development teams to build and support i-PLM 3D Experience (Dassault V6) environments - comprising Development, Test, User Validation, Training and Production environments.
  • Support (Install/support/upgrade) iPLM environments running on Linux (SLES); Windows 2008/2012 and Windows7, using SAN/NFS storage systems; Apache/Websphere middleware and Oracle/SQL database servers within enterprise datacenters. Servers include vitualised (VMware) and physical servers.
  • Analyse technical documentation from application vendors (e.g. Dassault Systemes, ACE/ConfigIT) and work with designated SMEs to define installation and support procedures, as/when required.
  • Document and share work procedures, installation tasks, scripts and "best practices" within Environments Team.
  • Maintain appropriate design and configuration documentation for use in operational handover to steady state support.

Skills Required:

3 Key Skills:

  • Experienced UNIX (SLES) and Windows server systems support
  • Significant experience of systems installation, build and support experience - covering systems administration and operational support tasks for IT environments of similar complexity and technical detail (see responsibilities section above)
  • Knowledge of 3D Experience / Enovia V5/V6 systems administration and operational support.

Experience Required:

Key Role Requirements (in addition to essential skills above)

  • Production support - incident and problem management
  • Knowledge of Enovia V5/V6 systems administration and operational support.
  • Demonstrable ability to own and carry out systems admin/support tasks without on-going supervision and oversight.
  • Proven `user interaction and IT support experience - including problem diagnostics and root-cause-analysis for systems supported by iPLM environments team.
  • Flexibility in working times, including ability to do overtime for systems support outside of normal (0800 - 1630) working hours.
  • Ability to work collaboratively as part of a multi-site team and share workload - as required to meet operational deadlines
  • Good communication skills - both written and verbal English.

Experience Preferred:

  • BMC Remedy - Experience of DBA, Networking and Security operational support, as part of providing IT operational support.
  • Knowledge of PLM and automotive industry processes.
  • Ability to develop and run scripts to automate manual processes
  • Experience of working within IT/Operational support and knowledge of IT standards and IT processes.
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