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HR System Analyst - 35418

  • Location

    Coventry, West Midlands

  • Sector:


  • Job disciplines:


  • Salary:

    £400 - £414 per day

  • Contact:

    Rachel Meacham

  • Contact email:


  • Job ref:


  • Duration:

    6 months

  • Expiry date:


HR System Analyst - 35418 - up to £414.00/day

Location: Whitley

Position Description:

This role is the HR Systems Analyst within the HR Direct Data & Technology team. The role will focus on enabling the delivery of HR processes and services through innovation of existing technology, specifically SAP HR ticketing/CRM and People Portal systems. This involves working closely with HR process teams and IT teams.

Key Accountabilities and Responsibilities

  • Working closely with HR Direct process teams to provide key end user support and identify opportunities for HR System enhancements specifically on SAP HR CRM and People Portal.
  • Act as the functional expert in HR systems.
  • Collaborate with HR process and IT experts to maintain and improve HR systems in line with evolving business needs
  • Technical publishing of content additions and changes on the People Portal.
  • Coordinating and status managing resolution of system defects and technical incidents with IT partners (ticket handling)
  • Support the delivery of system changes to enable extending use of these technologies to Slovakia and to support new HR process areas.
  • Championing great end user experience in HR systems to make it easy for our customers to do business with us
  • Participate in system testing for new HR System releases
  • Ensure data quality and system content standards to enable effective business analytics and reporting
  • Ensure up to date version controlled documentation on system configuration and user guides.
  • Troubleshoot and resolve complex end user support issues, working with IT partners (i.e. TCS, SAP)

Skills Required:

3 Key Skills Required:

  • Experience of working with CRM / SAP systems as System Administrator
  • Experience in configuring systems or being a System Administrator
  • Quick Learner

Experience Required:

  • Experience in website design and publishing.
  • Experience of working within a shared service team
  • Attention to detail and accuracy are essential

Additional Information: End Date: 9th November 2018.