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HR Customer Support Advisor - 37497

  • Location: Coventry
  • Salary: £23.29 - 23.29 per hour per hour
  • Job Type:Contract

Posted 19 days ago

  • Sector: Automotive
  • Function: Human resources
  • Contact: Rachel Meacham
  • Contact Email:
  • Contact Phone: 01384 446112
  • Expiry Date: 09 December 2021
  • Job Ref: 59750

Ref: 37497

Title: Customer Support Advisor

Division: Human Resources

Contract Position based at: Home based with a few days a week in Whitley

Rate: - Up to £23.29/hour Ltd (£18/hr PAYE option)

Position Description:

This customer focused role sits in the Contact Centre within HR Direct at and will primarily clarify and resolve customer enquiries specifically relating to recruitment, performance, reward or employee relations matters. The role is responsible for providing front line HR advisory support to circa 40,000 employees.

Skills Preferred:

Key Performance Indicators

  • First Contact Resolution of Tickets received by Contact Centre
  • Considered responses given to Email and Portal responses
  • Case Resolution to Tickets received in line with service SLA's
  • Quality of responses to meet ticketing audit requirements

Experience Required:

Previous experience of working in HR Customer Service role. Degree qualified or equivalent experience preferred. Excellent communication skills - both spoken and written. Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance. Good understanding of UK employment law. IT Literate including strong working knowledge of Microsoft Word, PowerPoint and Excel..

Experience Preferred:

1. Previously worked in a HR shared Service Environment

2. Knowledge of employment law

3. Working knowledge of a query management ticketing system - preferred CloudforService (C4S)

4. Working knowledge of HR systems e.g. SAP, SuccessFactors 5. CIPD Qualified

Education Required:

Degree qualified or equivalent.

Additional Information:


To apply please send your CV to

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.