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HR Contact Centre Consultant - 34827

  • Location

    Coventry, West Midlands

  • Sector:

    Automotive

  • Job disciplines:

    Contract

  • Salary:

    £12.00 - £18.72 per hour

  • Contact:

    Jessica Williams

  • Contact email:

    jessica.williams@jonlee.co.uk

  • Salary high:

    18

  • Salary low:

    12

  • Job ref:

    BBBH45910

  • Published:

    6 months ago

  • Duration:

    6 months

  • Expiry date:

    2018-06-18

  • Startdate:

    ASAP

  • Consultant:

    #


HR Contact Centre Consultant
Coventry
Paying up to £18.72 per hour


A HR Contact Centre Consultant with experience of transformation projects is required to provide support to an international market manufacturing leader on a temporary basis in Coventry and is paying up to £18.72 per hour.

The HR Consultant will have the following skills/experience;

  • Be the first point of contact for customer, answering customer queries by both telephone and email on policy and procedures
  • Answering triages customer requests and queries
  • Effectively utilises the ticketing tool by creating, accurately recording and managing customer requests
  • Promotes the use of customer self-service by coaching customers to utilise portal
  • Responsible for documenting and escalating issues and problems as they arise
  • Redirect non-HR queries as required


The ideal candidate will have the following:

  • A HR generalist background
  • The ability to work in a fast paced environment
  • Excellent communication skills both spoken and written




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