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HR Case Management Advisor 37942

  • Location: Solihull
  • Salary: £23.30 - 23.30 per hour per hour
  • Job Type:Contract

Posted 18 days ago

  • Sector: Automotive
  • Function: Human resources
  • Contact: Rachel Meacham
  • Contact Email:
  • Contact Phone: 01384 446112
  • Duration: contract
  • Start Date: asap
  • Expiry Date: 08 June 2022
  • Job Ref: 61663

Title: HR Case Management Advisor - 37942

Division: Human Resources

Contract Position based at: Solihull

Rate: Up to £23.30 /hour Ltd (PAYE Option also available)

Position Description:

The purpose of this role is to support the delivery of excellent customer service and key HR case management processes. This role will contribute to the effective delivery of business objectives through proactive execution of HR case management support to the business

Key Accountabilities and Responsibilities

  • Coordinate and deliver HR Case Management support, focused on the resolution of cases, to support the sites Operations team to meet strategic objectives of the area (attendance; engagement).
  • Provide effective operational support for disciplinary actions, employee grievances, performance improvement and absence, including complex cases
  • Support line managers to perform disciplinary and grievance investigations and hearings, up to and including dismissal and appeal
  • Make recommendations on appropriate case outcomes through applying sound judgment and based on appropriate risk analysis.
  • Work directly with other functions, where required, to support data reporting
  • Build and maintain effective relationships with key stakeholders in the wider HR community and the business to ensure that service and process objectives are delivered efficiently
  • Support process improvement projects for the Case Management team
  • Undertake any other work as directed by their line manager in connection with their job as may be requested

Essential Skills, Knowledge and Experience:

  • Relevant previous experience in a similar role
  • Able to work accurately and with close attention to detail
  • Effective organisation and coaching skills, with the ability to engage and support managers
  • Capable of working to process deadlines and able to prioritise workload
  • An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
  • An individual who is results driven with the ability to deliver operational plans in a highly demanding environment
  • An individual with the ability to prioritise their workload
  • A good communicator with the ability to communicate complex ideas
  • An effective team player who supports team members Resilient and enthusiastic, an individual able to deliver results under pressure

Additional Information:


To apply please send your CV to

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.