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European CRM Systems Manager - UK / Poland / Italy

  • Location: Worcester
  • Salary: Competitive Salary per annum
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Advanced Technology
  • Function: Marketing
  • Contact: Matthew Heath
  • Contact Email:
  • Contact Phone: 01384 446187
  • Expiry Date: 23 May 2022
  • Job Ref: 61428

European CRM Systems Manager - UK / Poland / Italy

Our client is a globally based Japanese owned manufacturer of capital machine tool equipment and with continued growth in their European markets, they are seeking a European CRM Systems Manager reporting to the European Marketing Manager being based in either the UK, Poland or Italy. Your key role will be to continue to develop the company CRM system and Users to support the growing requirements of the business strategy.


Working from a hybrid (home office / Clients office-based position), this role supports the European sales operation and works closely with front end users as well as indirect systems users and teams.


Key Responsibilities will include:

  • Working with the Business Systems Development function to continue to customise Dynamics 365 CE to meet business needs
  • Deliver end-to-end implementation from requirements gathering, analysis, development project management and deployment
  • Improve the user experience and usage of CRM to ensure users across European territories meet their sales goals
  • Engaging closely with and working with the sales and marketing organisation as a system champion: drive knowledge and promote the value of CRM throughout the business
  • Design, contribute to, deliver and manage configurations, implementations, integrations and solutions in partnership with the Business Systems Department
  • Produce documentation and training materials for all developments
  • Manage testing program ensuring that the application or architecture meets agreed Quality standards.
  • Full responsibility of specifying and creating dashboards, views, business processes, workflows and dialogs, templates, reports, fields and forms
  • Ensure data security and compliance of GDPR at all times including data cleaning and the design security roles for agreed user groups
  • Monitor and report the activities of all users in D365 CE
  • Design and implement an effective strategy for all internal, external, indirect and direct CRM sales

Essential Skills

  • Extensive experience and understanding of MS Dynamics CRM functionality and business processes.
  • Dynamics 365 CE developer and customisation experience.
  • Training and support experience for multiple user's groups

The successful candidate will have a hands-on and engaging approach. Where possible, you will have experience of creating solutions for a variety of users in a multi-channel sales environment working with a mid to larger organisation size. In addition, you will ideally have:

  • Experience working with the wider Microsoft Office 365 ecosystem
  • Potentially a candidate from a MS Partner organisation
  • Knowledge of JavaScript, SQL Server, SSRS, Web API
  • Experience in Flows, PowerApps and CDS
  • Outlook integration, HubSpot and/or Click Dimensions

If you feel you have the interest and experience to support this role, then please apply directly or contact Matthew Heath (

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.