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CX Analyst - 37348

  • Location: Warwickshire
  • Salary: £28.37 - 28.37 per hour per hour
  • Job Type:Contract

Posted 24 days ago

  • Sector: Automotive
  • Function: Sales and business development
  • Contact: Rachel Meacham
  • Contact Email: Rachel.meacham@jonlee.co.uk
  • Contact Phone: 01384 446112
  • Expiry Date: 26 October 2021
  • Job Ref: 59247

Title: CX Analyst - 37348

Division: Sales and Marketing

Contract Position based at: Gaydon

Rate:  - up to £28.37/hr Ltd (c£22/hr PAYE option)

Position Description:

CX Analyst

  • Supporting CX lead who is responsible for defining, delivering and owning the end-to-end customer experience at every touchpoint for the JLR FOTA programme.
  • The CX analyst role will include updating customer journeys, managing requirements, review of CX & UX and capture and manage risks and issues.
  • In addition, they will provide analysis and Voice of Customer input for the customer journey and experience ensuring best in class delivery.
  • Supports with status and programme delivery reporting which may include senior board member presentations.

Skills Required:

  1. Experience in digital product CX design and delivery
  2. Experience in Privacy by Design requirements and application to CX journey
  3. Experience in creating & maintaining customer journey requirements and process flow diagrams

Experience Required:

  • Working with UX design teams to review and feedback on designs
  • Understanding digital channel and user interface limitations and UX design principles
  • Managing extensive list of requirements / backlog

Additional Information:

** THIS POSITION IS CONFIRMED INSIDE IR35 **

May require travel to other JLR sites Hybrid working in operation with the expectation that 2-3 days would be in the JLR office.

To apply for this role please send your CV to rachel.meacham@jonlee.co.uk

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.