- Sector: Automotive
- Function: Sales and business development
- Contact: Dan Plimmer
- Contact Email: firstname.lastname@example.org
- Contact Phone: 01384 446 174
- Expiry Date: 21 December 2021
- Job Ref: 59579
Customer Service Manager
Pontypool, South Wales
Competitive salary, pension, 24 days holiday
This business is a niche automotive design and vehicle manufacturing company that is currently undergoing a huge period of growth, with the introduction of impressive
In this position, you will be responsible for establishing and growing customer service support that achieves departmental KPI’s and exceeds customers’ expectations. The primary customers are the OEM dealers who sell and service the products. There is also direct interaction with users of the vehicles. This role is key to ensuring EDC / MS-RT delivers a highly professional and responsive service, in line with the premium nature of the products they build.
Reporting to the Commercial Director and having 3 direct reports, you will be responsible for the development of a robust aftersales strategy, including parts, accessories, warranty, and the overall customer experience.
We are looking for candidates that have performed similar roles within the automotive or truck and bus sectors who are looking to join a dynamic
As Customer Service Manager you will :
Key Stakeholder Engagement:
Parts & Accessories:
Essential Knowledge, Skills and Experience:
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.