A specialist manufacturing company based in the West Midlands is currently recruiting a Customer Services Manager. This is a challenging new position to support the company's growth by providing a first-class customer services operation. The successful applicant will be responsible for merging two existing support functions and thereafter managing a combined Customer Services team which will deliver a leading service for both customers and internal company functions.

Main Duties

Initial merging of two separate internal support functions into a combined Customer Services team.
Leadership of the newly created Customer Services team (circa 5 staff) ensuring systems and processes are continuously developed.
Ensuring systems and processes are well managed and progressively developed.
Responding effectively and timely to customer email and telephone enquiries.
Liaising with the externals sales and production teams to achieve both customer and internal performance related targets.
Work as part of the management team, act in a professional manner, and convey a positive and constructive approach.
Ensuring the Customer Services team play a key role in the future development of the business.

Requirements

Previous experience in a manufacturing customer services role is essential.
Proven leadership capability with experience of leading a small team.
Ability to offer robust solutions to customer requirements in line with company targets and customer expectations.
Ability to mentor motivate others through a strong positive 'hands on' approach.
Successfully manage change in processes (both manual and IT system).
Excellent communication and proactive customer services skills.
Customer driven and results orientated.

This is an excellent opportunity a manufacturing Customer Services specialist to develop your career in a challenging role.

Interviews for the Customer Services Manager will commence with immediate effect with a view to starting as soon as possible.

For further information on the Customer Services Manager position please contact Tom Duckett at Jonathan Lee Recruitment on 01384 446163.