Customer Service Manager
Aerospace Defence and Manufacturing
Customer Service Manager Job Purpose:
- Achieve remarkable things for our customers, for the company and for each other
- Experience job satisfaction in a performance culture that empowers and inspires
- Enjoy the challenge of creating things that the rest of the world only dreamed of
Our client is recruiting for an experienced Customer Service Manager to join an established team based in Reading. They design and manufacture bespoke solutions within motion control to meet our customer needs which are incredibly diverse in their application.
Key responsibilities and accountabilities:
In this role you will lead manage and supervise a team of 5 Customer Service personnel in order to achieve the best possible orders and sales outcomes consistent with our strategy.
You will also work with the external Sales Function and our Customers to prepare and submit winning proposals/ RFQs. You will be the ‘Voice of the Customer’ in the business as you will be responsible for addressing any commercial issues on their behalf.
Ideally you will be familiar and manage (SOP) Drive efficiency gains through SOP to maximise sales outcomes
Manage the customer service process to meet with KPIs
Close management and information flow to the leadership team to ensure customer focus and representation
If you have the ability to build collaborative working relationships and utilise your personal experience and expertise to enhance organisational effectiveness and enjoy the challenge of working in an ever – changing environment, then we would like to hear from you.
- A degree qualification or equivalent qualification is desirable preferably in business administration or marketing Degree
- Proven experience in a sales administration role and in the management of a customer service environment
- An appreciation of technical subjects will be beneficial.
The client enjoy tackling interesting technical challenges in a culture where everyone trusts each other. Working with them can mean deeper job satisfaction, better rewards and a great quality of life inside and outside of work.
Demand for this role will undoubtedly be high and interviews will be arranged very soon. If you
have knowledge of Customer service management within a technical, sales administration product environment or have exceptional management and leadership skills within an alternative market sector and you want to be considered, please apply today. If you have any questions about the role, please contact Julie Thomas at Jonathan Lee Recruitment on 01384 446168.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.