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Customer Service Coordinator

  • Location: Irlam
  • Salary: £17.50 - 21.00 per hour per hour
  • Job Type:Contract

Posted 19 days ago

  • Sector: Off-Highway
  • Function: Account management
  • Contact: Ellie Ebbage
  • Contact Email:
  • Contact Phone: 01384 397555
  • Expiry Date: 11 July 2022
  • Job Ref: 61917

Customer Service Coordinator

Competitive Rate: Up to £17.50-£21.00/hr Ltd – inside IR35

Irlam, Manchester

Initial 12 month contract

Job Description:

A Customer Service Coordinator opportunity has become available for one of the world’s leading manufacturers of off-highway machinery and diesel and natural gas engines.

You would be the first point of contact for Distribution and OEM’s in terms of order to cash process management and will ensure business plans and new parts developments are supported.

The successful candidate will have experience of internal account management and will be responsible for first class customer support, order management, shipping, transportation and exporting compliance knowledge through to financial sale.

Responsibilities and Duties:

  • Full responsibility of end-to-end order management inclusive of; Quotations, POA’s, Cancellation, EDI, where applicable, back-order management (part and value level)
  • Ability to create and present at both on and offsite Customer visits with the ability to facilitate ongoing issues in a proactive and professional manner. Use of factual data analysis including order profiling.
  • Ability to manage a group of Customer accounts and work closely with Sales and Supply Teams in terms of projects, escalations and account query management.
  • Own and manage customer compliance regulations and impacts.
  • Responsible for new account set up and amendments in terms of ensuring the end-to-end system set up is correctly activated in line with agreed contracts.
  • Assist with meeting monthly sales targets in terms of ensuring the correct end to end processes are adhered to through to sales ledger.
  • Oversee the management of any Customer Transportation and Shipping impacts.
  • Support mechanism to resolve high level customer impacts, escalations and critical back orders. Recognise, plan solutions and resolve issues to overcome customer challenges.

Key Skills & Experience:

  • High level of customer experience awareness
  • Proven ability to maintain react and think quickly to fast moving fluid situations.
  • Develop strong working relationships with all levels of the distribution function.
  • Demonstrate meticulous levels of attention to detail.
  • Ability to identify a problem, articulate it clearly, progress it to a solution involving others as appropriate.
  • Strong team ethic with the ability the work autonomously.
  • Work in collaboration with Sales and Supply Chain Teams
  • Proven export compliance knowledge (essential)

For further information, please send your interest and CV to –

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.