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Customer Service Advisor

  • Location

    Oldbury, West Midlands

  • Sector:

    General engineering & manufacturing, Defence

  • Job disciplines:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Tom Duckett

  • Contact email:

    tom.duckett@jonlee.co.uk

  • Salary high:

    22000

  • Salary low:

    19000

  • Job ref:

    BBBH50507

  • Published:

    4 months ago

  • Expiry date:

    2019-02-10

  • Consultant:

    #

A specialist manufacturing company based in the West Midlands is currently recruiting a Customer Services Advisor. The successful applicant will be responsible for joining a combined customer service and sales team which will deliver a leading service for both customers and internal company functions.

Main Duties

  • Ensuring systems and processes are updated and followed according to company policy.
  • Responding effectively to customer email and telephone enquiries.
  • Liaising with the externals sales and production teams to achieve both customer and internal performance related targets.
  • Work as part of the customer service team, act in a professional manner, and convey a positive and constructive approach.

Requirements

  • Previous customer service experience in a business o business manufacturing or industrial environment is essential.
  • Ability to offer robust solutions to customer requirements in line with company targets and customer expectations.
  • Excellent communication and proactive customer services skills.
  • Customer driven and results orientated.

This is an excellent opportunity a manufacturing Customer Services specialist to develop your career in a challenging role.

Interviews for the Customer Services Advisor will commence with immediate effect with a view to starting as soon as possible.

For further information on the Customer Services Advisor position please contact Tom Duckett at Jonathan Lee Recruitment on 01384 446163.

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