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Customer Relationship Manager

  • Location: Northampton
  • Salary: £25k - 27k per year per annum
  • Job Type:Permanent

Posted 22 days ago

Customer Relationship Manager

£25000 to £27,000 plus Commission & Benefits 

Northampton

Automation

A large automation company are looking for Customer Relationship Manager to be responsible for

building strong relationships with our customers and partners and pro-actively coordinate communication and actions between the Sales Floor and specialist subject matter experts. You will have experience working within a sales or service environment in an engineering organisation.

As a Customer Relationship Manager  your day-to-day responsibilities will consist of.

  • Reporting into the into the Customer Experience Team Leader you will manage a range of different accounts and maintaining regular contact with the customers.
  •  Providing industry leading customer service, will be required to nurture and grow assigned accounts.
  •  Capturing feedback via NPS and monitoring improvements with the customer. 
  • Provide detailed explanation of products at a catalogue level, as well as demonstrating  a firm understanding of the range of product to customer and offer alternative parts.
  •  Taking the lead in customer calls, providing delivery performance updates, identifying opportunities and resolving customer issues. 
  • Completing of all adminstrative task in line with minimunm standards, updating systems accurately and handling both inbound and outbound tasks in line with customer needs

An exciting opportunity for a Customer Relationship Manager with the following

  • Extensive experience of successfully working in a sales or service environment in an engineering organisation.
  • Excellent verbal and written communication skills with attention to detail. 
  • Planning and Personal organisation skills with previous coaching and mentoring skills. 
  • Able to communicate effectively at all levels including being able to present to wider audiences 
  • Problem-solving and analytical skills 
  • A passion for delivering exceptionally high levels of service.
  • Able to understand and translate technical information to the requisite level  

If you are a Customer Relationship Manager with the right experience and you want to be considered, please apply today or please contact James Randall at Jonathan Lee Recruitment on 07947343990.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.