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Customer Experience Manager

  • Location

    Solihull, West Midlands

  • Sector:

    Other

  • Job disciplines:

    Interim

  • Salary:

    £300 - £325 per day

  • Contact:

    Matthew Wainwright

  • Contact email:

    matthew.wainwright@jonlee.co.uk

  • Salary high:

    325

  • Salary low:

    300

  • Job ref:

    BBBH51307

  • Published:

    about 1 month ago

  • Duration:

    3 months+

  • Expiry date:

    2019-04-07

  • Consultant:

    #

CUSTOMER EXPERIENCE MANAGER

To £325 per day Ltd Co

Interim - 3 months initial duration

Financial Services

Solihull

The Role

The position is with a business currently expanding their Product Development and Propositions Teams. As such, they are looking to appoint an Interim Customer Experience Manager:

  • Design new, and improve existing, Customer Journey Strategies.
  • Create working prototypes and undertake CX & UI Testing.
  • Flesh out prototype customer journeys using Agile methodologies and a range of digital tools.
  • Create and deliver thought-out propositions to senior business partners and customers.
  • Manage the lifecycle of projects, from conception to product development and delivery.

The Person

This opportunity is ideal for a professional with experience in Customer Experience Development and/or Proposition Development. You will be able to demonstrate:

  • Examples of successful Customer Experience design and management, and strategy development.
  • Experience gained in a service led environment is essential, such as Financial Service, Telecommunications, Utilities etc.
  • The ability to formulate innovative solutions and manage projects.
  • Outstanding communication and analytical abilities.

The Company

Our client is an established financial services provider in the retail banking space, with an upbeat culture and ongoing training and development opportunities.

How to Apply

To apply, please do so online, attaching a copy of your CV and details of your current remuneration.

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