Customer Account Specialist - 54905

Pay Rate: Up to £20.88/hr LTD rate (inside IR35). AWR rate increase applies after 12 weeks – rate will increase to £27.03/hr LTD.

Division: Marketing & Sales Operations

Contract Position based at: Here East, Stratford, London (hybrid working)

Position Description:

Customer Account Specialist - Account Development and Management

Key Responsibilities:

• Lead billing & invoicing process across all European markets
• Reconcile stage payment invoices as per T&C of customer contract
• Support in resolving customer billing queries
• Support migration of Billing System to SAP
• Create new Product SKUs and Rate Plans as needed
• Assist with transition to Bundled Bill
• Ad-hoc assignments to support billing & late payment reconciliation
• Manage and oversee customer onboarding process.
• Creation of customer accounts including the provision of key information.
• Support account activation.
• Maintain live accounts on CRM application.
• Undertake regular validation checks of live accounts to verify status.
• Conduct account and driver authorizations for internal fleets.
• Action customer account and vehicle deactivation as required.
• Support customer account agreements and support hardware ordering process.

Essential Skills, Knowledge and Experience

• Strong desire to represent the customer and deliver the best possible customer experience
• Able to cross between technology and business topics with ease and understanding
• Strong communication, facilitation, and project management skills
• Ability to prioritize multiple tasks and handle deadlines
• Self-starter capable of operating independently and adapting to dynamic needs
• Detailed oriented, able to process and organize input from many sources
• Desire to work in a start-up approach, in an organization focused on agile delivery
• Ability to communicate sophisticated solution concepts in simple terms
• Resourceful and quick learner
• Strong analytical skills with the ability to communicate in a clear and concise manner
• Prior experience leading billing and invoicing processes
• Prior experience with CRM applications

Skills Preferred:

• Adept user of Microsoft Office, especially Microsoft Excel & Dynamics
• Finance or Accounting background is advantageous
• Familiarity with SAP is advantageous

Education Required:

• Bachelors degree

Additional Information:

** THIS POSITION IS CONFIRMED INSIDE IR35 **

To apply for this role please send your CV to ellie.ebbage@jonlee.co.uk.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.