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Collections and Recovery Advisor Credit Control

  • Location: Farnborough
  • Salary: £13.60 - 13.60 per hour per hour
  • Job Type:Contract

Posted 27 days ago

  • Sector: Food & Drink
  • Function: Finance
  • Contact: Kate Stevens
  • Contact Email:
  • Contact Phone: 01384 446130
  • Expiry Date: 23 October 2021
  • Job Ref: 58335

Collections & Recovery Advisor - Credit Control 

£13.60 p/h (PAYE - Inside IR35)

6 Month Contract


A well-known automotive brand is seeking a Collection Advisor to support them on a 6 month contract.

Key responsibilities:

  • Working as a Collections Advisor optimising customer contact through understanding customer's circumstances and collecting outstanding arrears.
  • Speaking to customers over the phone, you will agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle.
  • Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.

Key skills and experience: 

  • If you have got telephone customer service experience in a B2C (business to customer) financial services environment and are passionate about providing excellent customer care we’d like to hear from you.
  • Previous experience of working as a Collections Advisor in a financial services organisation would be highly desirable or alternatively you may have experience of working within a Customer Services environment and dealing with inbound and outbound calls
  • Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks
  • Able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract
  • An excellent level of both written and verbal English language
  • Team player with a high level of motivation and resilience

Interested in the above opportunity? Apply today by sending your CV to 

Candidates need to be able to demonstrate eligibility to work in the UK

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.