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Collections and Recovery Advisor

  • Location

    Farnborough

  • Sector:

    Automotive

  • Job type:

    Contract

  • Salary:

    £13.60 - 13.60 per hour

  • Contact:

    Kate Stevens

  • Contact email:

    kate.stevens@jonlee.co.uk

  • Contact phone:

    01384 446130

  • Job ref:

    58335

Collections & Recovery Advisor

£13.60 p/h (PAYE - Inside IR35)

6 Month Contract

Farnborough

A well-known automotive brand is seeking a Collection Advisor to support them on a 6 month contract.

Key responsibilities:

  • Working as a Collections Advisor optimising customer contact through understanding customer's circumstances and collecting outstanding arrears.
  • Speaking to customers over the phone, you will agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle.
  • Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.

Key skills and experience: 

  • If you have got telephone customer service experience in a B2C (business to customer) financial services environment and are passionate about providing excellent customer care we’d like to hear from you.
  • Previous experience of working as a Collections Advisor in a financial services organisation would be highly desirable or alternatively you may have experience of working within a Customer Services environment and dealing with inbound and outbound calls
  • Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks
  • Able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract
  • An excellent level of both written and verbal English language
  • Team player with a high level of motivation and resilience

Interested in the above opportunity? Apply today by sending your CV to kate.stevens@jonlee.co.uk 

Candidates need to be able to demonstrate eligibility to work in the UK

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.

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